Symptoms

• How to use a hotdesk device
   

Procedure

Using the Hotdesking Device via the Manager Portal

1. Log in to the Manager Portal as the Hotdesking user you created earlier.
2. Click the Phones icon.
3. Click the Activate Phone button on the top right.
   
   
4. In the modal box, enter the extension number of the Hotdesking device.
   
   
5. Click Call. The Hotdesk phone will ring.
6. Answer and enter the user's name and password/PIN. The Phones screen should look like this:
   
   
   

   NOTE: The Hotdesk phone will now accept inbound calls to that user and will also track the inbound and outbound traffic of the user.

    

The user can release themselves from the hotdesking device by clicking on the Release Phone button next to the device in the Phones section of the Manager Portal.


 

Escalation Information

Change Log