Objective

In your Crexendo VIP, you have the option to set up your call queues to offer your callers the option to receive a phone call directly rather than wait in the queue. 
 

Symptoms

• VIP - Call Back in Queue Option for Callers
   

Procedure

1. Log in to your VIP Portal for Office Managers
2. Navigate to the Call Queues section, then select the queue you would like to edit.
3. In the call queue, select the Pre Queue Options tab.
4. In the Max Expected Wait (sec) section, set the amount of time you want to wait until the caller is offered to receive a call back.
5. In the Allow Callback option, select Yes.
   
   
6. Select the In Queue Options tab. In the If Unanswered field, select Stay in queue. 

   NOTE: When utilizing the callback function in the queue, there is NO option to send a caller to voicemail or another destination. The caller can either receive a call back or stay in the queue until the call is answered.

    
   
7. Click Save.
   
   

Escalation Information

Change Log