Objective

This guide will explain how to set up Time Frames for your inbound call routing as well as for individual users. 

Time Frames are set periods of time that your phone system follows. This could include scenarios such as business hours, after-hours, and holidays.

Symptoms

• How to Create and Edit Time Frames in VIP Portal
   

Procedure

To enable your new time frame in your domain, you will need to associate it with a phone number in the Inventory section of the portal or with an auto attendant.

To associate the time frame with a phone number:

1. Click on the Inventory button at the top of your screen.
2. Click on the number that you would like to associate the time frame with. This will open a new dialog box.
3. Switch the Enable Time Frames to Yes.
4. To add the new time frames to your phone number, select the drop-down arrow to add a new rule. Select the new time frame and click the green + icon. Repeat this step for any additional time frames that you have created.
   
   
5. For each time frame, use the Treatment drop-down menu for each time frame to choose either a user, call queue, voicemail, auto-attendant, PSTN number, or Fax Server.
   
   
6. After you choose the Treatment, select the destination, such as a specific user, auto attendant, call queue, etc. 
7. Click Save.

Related Information

If you have an auto attendant that will offer the same options regardless of which time frame it is associated with, you can assign an auto attendant greeting to play during a specific time frame. To associate the time frame with an auto attendant greeting, refer to this article.

To learn more about creating a Time Frame on a domain, refer to this article.
 

Escalation Information

Change Log