How To: Yealink - Factory Reset W52P/W60P

Objective

This article contains the procedure to restore the Yealink W52P/W60P base station to factory defaults.

A factory reset of the base station can also be performed using the handset in the SETTINGS > SYSTEM SETTINGS menu. However, when the handset is non-responsive, the base station can be reset using this procedure.
 

User Context

• W52P/W60P Factory Reset (Hardware)
   

Eligibility

Do not perform this procedure unless directed by Crexendo Customer Support or an authorized representative.
 

Procedure

1. Power off the Base Station by unplugging ALL cables from the base station.
   • Start by disconnecting the power cable (round barrel connector)
   • If the base station lights are still on, then disconnect the Ethernet cable (rectangular connector)
      
2. Wait 15 seconds.
3. Press and hold the CONNECT button on the base station while applying power to the base station.
4. Reconnect the cables. Ethernet cable first, then power cable.

   IMPORTANT: Do not release the CONNECT button.

    
5. Wait until all 3 status lights are on, showing solid green.
6. Release the button and wait 5 minutes.
7. Power off the unit.
8. Wait 15 seconds.
9. Reconnect the power.

   NOTE: Your phone may update its configuration after this is done. This may result in a second automatic reboot within a minute or two of the first.

    

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