Objective
You can access your voicemail and its settings through multiple platforms, including your desk phone, mobile app, web phone, and the Portal. This guide will walk you through accessing and managing your voicemail.
Symptoms
-
I need to manage my voicemail settings
Procedure
Checking your Voicemail
- Log in to your VIP Portal
- Select the Messages navigation button at the top of the page. Your new voicemails will be displayed and can be played through your computer’s speakers or headset.
- Select the drop-down arrow to access any saved messages.
To the right of each message, you have the options to play your message on your primary phone, forward the voicemail to another user’s voicemail box, download the voicemail, and delete the voicemail.
Managing your Voicemail
Within Messages, select the Settings tab.
The following settings are available for you to manage your voicemail:
| Enable Voicemail | Uncheck the box to turn it off. |
|---|---|
| Options |
Provides options for sorting your voicemail.
|
| Operator Forward | You can direct a caller who gets your voicemail to press “0” to be forwarded to another user. Enter the extension to which they can be forwarded. |
| Copy to extension(s) |
If you would like your voicemails to be copied to another user’s voicemail, enter the name or extension you would like this to happen for. NOTE: This copies the voicemail to another user, but it does NOT mirror the actions that someone takes with that voicemail. If you delete the voicemail, it does NOT delete the voicemail in another user’s voicemail box. |
| Voicemail Transcription | Enable this option if you would like your voicemails transcribed so you can read them. |
| Options |
You can receive an email when your mailbox is full or if you have missed a call.
|
| Voicemail Greeting | To add a new voicemail greeting, refer to How To: VIP Portal - Add a New Voicemail Greeting |
| Recorded Name | Allows you to use the record, text-to-speech, and upload methods to record your name if you do not want to add a voicemail greeting. |
| Email Notifications |
Sends you an email notification if you receive a new voicemail. This can be set to automatically delete the voicemail from your inbox once it has been sent to your email inbox.
|
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 8, 2026 | Article revamped |