Objective
After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to and whether anything is preventing delivery. These notifications help you understand delays, reporting availability, and actions you may need to take.
- Transparency: You can quickly see your campaign's status.
- Reporting expectations: High-volume sends can take longer to fully populate reporting data.
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Actionable guidance: If something blocks sending, the banner helps you identify the cause.
Error Message
Campaign cancelled. Some messages may have already been sent and cannot be recalled.
Symptoms
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Campaign cancelled but I didn’t cancel it
Procedure
There was an unexpected error during broadcast processing, or a scheduled broadcast was manually cancelled.
What to do next
- If you cancelled it intentionally, no action is required.
- If you did not cancel it, contact your support team to investigate what caused the cancellation.
Related Information
Escalation Information
Escalation Information: SD3
If you have any questions, concerns, or issues, contact the Service Desk III (SD3) team.
Change Log
| Date | Description |
|---|---|
| Apr 28, 2026 | Article revamped |