Symptoms

• How can I add a contact in VIP Portal
   

Procedure

To filter your contacts, select the drop-down menu and choose the category you would like to see, including All contacts, Favorites, Shared, My Contacts, Coworkers, Departments, Sites, Available, Busy, or Offline.

Internal contacts are marked with colored dots:

Green	They are available for a call
Red	They are not available for a call
Blue	They can receive a chat message, which means they are logged in to the portal, web phone, or mobile app.

To Add a New Contact

1. Select Add Contact on the upper right side of the screen, which will open a new window.
2. Fill in the fields with the necessary information, then select Save.
   
   

Escalation Information

Change Log