How To: Web Phone - Transfer a Call

User Context

• How to transfer a call
   

Procedure

1. Select the Transfer button
2. Select either to transfer to one of your contacts or dial a new number with the dial pad.

3. Select to transfer by either Blind Transfer or Assisted Transfer
   
   
    

   Blind Transfer

    

   Assisted Transfer

    

    

   Once you select the number or user to transfer to, the transfer is complete.

    

   Once you have spoken with the person you are transferring the call to, select Complete Transfer to hand off the call or Cancel Transfer and take the caller off hold and speak to them again.

   

    

Escalation Information

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