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Web Phone, Mobile App & Meetings

Problem: VIP Mobile App - Cannot See the Shared Mailbox

Jexter Reyes

Updated October 22nd, 2026

1 min read

User Context

Confirm the user is subscribed to the shared mailbox in the internal Shared VM enablement settings.
Have the user fully close and reopen the VIP Mobile App (or sign out/in if required).
Validate that the shared mailbox appears under Visual Voicemail.

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

Date	Description
May 22, 2026	Article revamped

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