Problem: AI Receptionist - Redundancy

Objective

For added reliability, configure an alternate call flow to handle calls whenever the AI Receptionist is unavailable.
 

User Context

• Configure AI Receptionist Redundancy
• CAIRO Redundancy and TOD Routing
• CAIRO trial has ended
   

Procedure

1. Choose a backup call destination. Decide where calls should be routed when the AI Receptionist is unable to take them. Common backup destinations include:
   • Auto Attendants
   • Call Queues
   • Users
   • Other available call-routing destinations
      
2. Log in to the VIP Portal for Managers.
3. Select Users from the navigation menu.
4. Locate the AI Receptionist
   1. In the search box, enter AI Receptionist.
   2. Press Enter.

      NOTE: If a message appears stating that AI Receptionist is a System User, select Show System Users.

      

       
5. Select the AI Receptionist that appears in the Users section.
   
   
6. Edit the Answering Rule
   1. Select the Answering Rules tab at the top of the screen.
   2. Locate the default answering rule used by the AI Receptionist.
   3. Select the Edit icon on the right side of the screen.
      
      
7. Configure the Offline Destination
   1. Verify that the When offline checkbox is selected.
   2. Enter or select the destination where calls should be routed if the AI Receptionist is unavailable.

      EXAMPLE: In this example, an Auto Attendant is configured as the alternate destination.

      

       
8. Save the Answering Rule by clicking Save to complete the redundancy configuration.
   
   The AI Receptionist now has an alternate destination for calls if it becomes unavailable.
    

Related Information

To learn how to configure your Time of Day (TOD) Routing to ensure your AI Receptionist is ready to take calls during the appropriate hours, read this article How To: AI Receptionist - Configure Time of Day Routing
 

Escalation Information

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