Call Waiting: call_waiting.enable="0" - Disabled call_waiting.enable="1" - Enabled Call Waiting Tone: call_waiting.tone="0" - Disabled call_waiting.tone="1" - Enabled Remove DND Button: features.dnd.allow="0" - Disabled features.dnd.allow="1" - Enabled Headset Mode: features.headset_mode.enable="0" - Disabled features.headset_mode.enable="1" - Enabl...

Purpose: This guide lists Grandstream devices supported by Crexendo and the minimum firmware version required for each model.  Important: Devices should be on the listed version or newer unless directed otherwise by Crexendo Support.     Overview What this is: A compatibility reference for Grandstream desk phones used with Crexendo. What “minimum fi...

Purpose: This guide lists Crexendo CX Series devices supported by Crexendo and the minimum firmware version required for each model.  Important: Devices should be on the listed version or newer unless directed otherwise by Crexendo Support.     Overview What this is: A compatibility reference for Crexendo CX Series desk phones used with Crexendo. Wh...

Purpose: This guide lists Snom devices supported by Crexendo and the minimum firmware version required for each model.  Important: Devices should be on the listed version or newer unless directed otherwise by Crexendo Support.     Overview What this is: A compatibility reference for Snom desk phones used with Crexendo. What “minimum firmware” means:...

Multicast Paging on Polycom Phones The following override will create two-page groups; page group 1 is "All Page" and page group 2 is "Sales". Devices that include these override settings can send pages to these two groups. ptt.pageMode.enable="1" ptt.pageMode.group.1.label="All Page" ptt.pageMode.group.2.label="Sales" feature.nonVolatileRingerVolum...

  Purpose: This guide lists Poly devices supported by Crexendo and the minimum firmware version required for each model.  Important: Devices should be on the listed version or newer unless directed otherwise by Crexendo Support.     Overview What this is: A compatibility reference for Poly desk phones used with Crexendo. What “minimum firmware” mean...

This feature will allow customers to sign in to hotdesking devices and see the line keys update with their current name and extension information on the display. Setup for the users is identical to the following process: https://support.crexendo.com/hc/en-us/articles/8433109446423-VIP-Hotdesking This new feature does not require users to be a Call C...

NEW EMAIL SERVERS: Please whitelist our new email service  SMTP Server:  mail.smtp2go.com   SMTP Port: 2525  Alternative ports: 8025, 587, 80 or 25. Current Version 2.5.7   Previous Version 2.5.6 https://static.helpjuice.com/helpjuice_production/uploads/upload/image/25911/direct/1749142742455/Crexendo%20VIP%20General%20Firewall%20Setup%20v2.5.6%20OC...

Using SNAPmobile Android Written by Client Support | Last published at: October 31, 2024 SNAPmobile Android is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording. This article is a comprehensive guide to logging into SNAPmobi...

Using SNAPmobile iOS SNAPmobile iOS is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording. This article is a comprehensive guide to logging into SNAPmobile iOS for the first time and utilizing its features. Logging into the A...

  Why 10-Digit Dialing Is Required Summary: In certain U.S. area codes, you must dial the area code + phone number (10 digits) for all calls—including local calls—so calls can be routed correctly. Overview 10-digit dialing means dialing the 3-digit area code plus the 7-digit phone number for every call (even local calls). When an area code transitio...

This guide will walk you through troubleshooting the webphone for the CrexendoVIP Platform. Webphone will not register: Port 9002 Blocked/Unable to be Reached We have seen several ISPs or Routers that are blocking port 9002 from being accessed. This is the port needed for the webphone to register with our servers to operate as expected with full fun...

  Purpose: This guide lists Yealink desk phones supported by Crexendo and the minimum firmware each model must be running.  Important: Devices should be on the listed version or newer unless directed otherwise by Crexendo Support.     Overview Supported scope: Yealink desk phones (models listed below) Minimum firmware: The lowest supported firmware ...

When working with Multicast Paging change the value for X with the designated line key you wish to use on the device. Multicast Paging - Recieve Only multicast.listen_address.x.ip_address="239.0.0.4:10004" multicast.listen_address.x.label="page all" multicast.receive_priority.priority="0" Multicast Paging - Broadcast and Recieve multicast.listen_add...

Device Name: Firmware Version: Polycom SoundPoint 5000 4.0.16 Polycom SoundPoint 6000 4.0.16 Polycom SoundPoint 7000 4.0.15 Polycom Trio 8300 7.2.4 Polycom Trio 8500 7.2.4 Polycom Trio 8800 7.2.4  ...

Device Name: Firmware Version: Yealink CP860 37.81.0.10 Yealink CP920 78.76.0.15 Yealink CP925 148.86.0.5 Yealink CP930 (DECT Yealink W60B) 77.83.0.65 Yealink CP935W - Base (DECT Yealink 70B) 149.86.0.10 Yealink CP935W 149.86.0.10 Yealink CP960 73.86.0.20 Yealink CP965 143.86.0.1  ...

Remote Directories can sometimes fail to load, when it does it will require we add this override into the devices that are missing or have the incorrect URL directory_setting.remote_phone_book.enable="1" directory_setting.history.enable="1" directory_setting.url="https://phonevip:940ce9f875b5@endpoints1-phx.vipvoice.io/cfg/yealink_directory_setting....

If you are using the following headsets WH66, WH67, WH68 or the WH6X Dual headsets, you will need to add this override to your device to allow for the functions of the WH series headsets to be compatible with your new Yealink headset.   T5xW - This override will install the firmware for 96.86.0.127 which has been provided by Yealink as a beta firmwa...

=" Connect Devices to WiFi: static.wifi.enable="1" static.wifi.1.ssid="MyWiFi" static.wifi.1.label="MyWiFi" static.wifi.1.security_mode=:"WPA2-PSK" static.wifi.1.password="Thisisareallybadpassword" Static IP Address to Device: network.internet_port.type ="2" network.internet_port.ip ="PRIVATE IP ADDRESS (192.168.X.X)" network.internet_port.mask ="Su...

  Who is this Guide For? All Users Goal Get a new or re-flashed Poly E-Series phone connected and registered to the Crexendo system. Prerequisites Poly E-Series device is powered on (PoE or power adapter) Device is connected to the network (Ethernet recommended) Network allows the phone to reach the internet / Crexendo provisioning Overview This gui...

Device Name: Firmware Version: Yealink W52P 25.81.0.60 Yealink W60B 77.85.0.25 Yealink W70B 146.85.0.40          ...

  Instructions:   Step 1. Visit the website portal.crexendovip.com/portal and click on the "Login with Office 365" button:     Step 2. A Microsoft Sign In window will open up prompting you to input your Office 365 details. (If the pop up does not appear, please check your pop up blocker settings on your web browser)     Step 3. Once you have logged ...

This guide gives you all of the overrides for the Snom PA -1 Device and how it's auto-provisioned to the Crexendo VIP System.   Multicast Listening: multicast_listen="on" mc_address1="239.0.0.3:10002" mc_address2="IP ADDRESS AND PORT" mc_address3="IP ADDRESS AND PORT" mc_address4="IP ADDRESS AND PORT" mc_address5="IP ADDRESS AND PORT" mc_address6="I...

voIpProt.SIP.alertInfo.x.classSpecify a ringtone for a single registered line using a string to match the Alert-Info header in the incoming INVITE. NULL (default) voIpProt.SIP.alertInfo.x.valueAlert-Info fields from INVITE requests are compared to parameters as specified (x=1, 2, ..., 22) and if a match is found, the behavior described in the corres...

Device Name: Firmware Version: Snom MKLE 100 1.0.2.3c Snom M500 1.14.6      ...

Device Name: Firmware Version: Grandstream HT812 1.0.43.11 Grandstream HT813 1.0.43.11 Grandstream HT816 1.0.43.11 Grandstream GXW2416 1.0.23.5 Grandstream GXW2424 1.0.23.5 Grandstream GXW2432 1.0.23.5 Grandstream GXW2448 1.0.23.5  ...

This article covers all the retention policies for Call Recording and CDR records. This data can also be exported to your own storage solutions to allow for easier management and retention of critical calling files. These retention polices have been updated as of June 1, 2025. Best Practices for managing recording data-    The Crexendo Team recommen...

These are common extensions that are restricted from use due to Federal or State services needing to be dialed from your devices.  In addition to emergency numbers like 911, other non-emergency service numbers are often reserved for specific types of municipal services. Here's a breakdown of some commonly reserved VoIP extensions that provide access...

Hot Desking (or Hoteling) is a workplace system where employees use available desks at different times on a first-come, first-served basis. Companies generally turn to hot desking to maximize space utilization, improve desk efficiency, and reduce real estate costs.    In your Crexendo VIP domain, you have the option to set up your physical phones so...

  This Guide will allow you to use the tools to generate your own local company directory for the Yealink devices.  How to use Yealink Directory GuideBook Yealink Directory Tool...

Instructions:     Step 1: Visit the website portal.crexendovip.com/portal and Click on the "Sign in with Google" button.     Step 2: A Google Accounts Sign In window will open up prompting you to input your GSuite/Google Account Details.   Note: If the pop up does not appear, please check your pop up blocker settings on your web browser     Step 3: ...

Custom Wallpaper: P2917="image URL" P2916="1" Enable Attended Transfer: P1376="1" BLF CALL PICKUP: These overrides apply to line keys 1-6 allowing for BLF pickup Enable = 1 Disable = 0 P6752="1" P6753="1" P6754="1" P6755="1" P6756="1" P6757="1"  ...

Connecting Wifi dongle to Device   Insert the Wi-Fi USB Dongle into the USB port on the back of the phone when the phone is in an idle state. The LCD screen will prompt: Searching for Wi-Fi Assistant? Select the Wi-Fi List Softkey  Use the menu arrow keys to select the desired Wi-Fi network. Press the Connect Softkey. Enter the Wi-Fi password. Press...

Device Name: Supported Formats Image Size (Pixels) File Size:   VP59 .jpg, .png, .bmp     1920*1200         SIP-T29G    .jpg, .jpeg, .png, .bmp     480*272, 1.8MP     <= 5MB       SIP-T32G     .jpg, .png, .bmp     480*272         SIP-T38G     .jpg, .png, .bmp     480*272         SIP-T46G     .jpg, .jpeg, .png, .bmp     480*272, 1.8MP     <= 5M...

📌 Bug Fix & Improvements API Highlights API-1965 Call Center Supervisors can access agent recordings from outbound, off-net calls. API-1976 Attempted Phaxio faxes no longer show up as voicemail entries. API-1977, API-2210, API-2258 Improved accuracy of Call Center Stats. API-2156 Cached remote recordings are now purged by the system. This is con...

If you would like to add the option to dial another extension or return to an operator or auto attendant from a user's voicemail, follow the steps below:   1. Login to the web portal.   2. Access the Voicemail settings from either your Messages tab or from the "Edit User" and "Voicemail" tab.   3. In the "Operator Forward" section, input the extensi...