VIP: What are the Available User Scopes or Licenses in VIP?

Discover the various user scopes and licenses available in VIP to maximize your access and benefits.

Written By Gideon O'Daniel (Administrator)

Updated at December 11th, 2025

Table of Contents

Introduction

In the Crexendo VIP platform, each user has a “User Scope” or user license that dictates which Crexendo features are available to the user. This guide will provide a list of features for the following User Scopes: No Portal, Professional, Advanced, Elite, Call Center Agent, Call Center Supervisor, Office Manager, and Site Manager.

Crexendo Platform Features:	No Portal	Professional	Advanced	Elite
User Portal Access		X	X	X
Manager Portal Access
Call Center Portal Access
Call Center Statistics
SMS/MMS*		X	X	X
Fax	Optional	Optional	Optional	Optional
Call Center Agent Features
Contact Lists	X	X	X	X
Answering Rules	X	X	X	X
Time Frames	X	X	X	X
Call History	X	X	X	X
Voicemail and Voicemail to Email	X	X	X	X
Adding Devices
Portal Based Device Management		X	X	X
Dedicated Audio Conference Bridge	X	X	X	X
Auto Attendants with Automated Scheduling
Call Queue Management
Phone Number Management
SMS Number Management
Crexendo Web Phone		X	X	X
Attendant Console			X	X
Crexendo HD (Video/Presentation)				X
Crexendo VIP Mobile Application		X	X	X
VIP Analytics
Unlimited Inbound Calling	X	X	X	X
Work From Anywhere	X	X	X	X
Call Waiting, Park, Retrieve, and Screen	X	X	X	X
Dial by Name or Extension Directory	X	X	X	X
Maximum Number of Devices	1	1	5	8
Voicemail Transcription			X	X
Automatic Call Recording	X	X	X	X
Instant Messaging			X	X

*Requires SMS registration and activation.

Crexendo Platform Features:	Call Center Agent	Call Center Supervisor	Office Manager	Site Manager
User Portal Access	X	X	X	X
Manager Portal Access			X	X
Call Center Portal Access	X	X	X	X
Call Center Statistics	X	X	X	X
Call Center Reports		X	X	X
SMS/MMS*	X	X	X	X
Fax	Optional	Optional	Optional	Optional
Call Center Agent Features	X	X	X	X
Contact Lists	X	X	X	X
Answering Rules	X	X	X	X
Time Frames	X	X	X	X
Call History	X	X	X	X
Voicemail and Voicemail to Email	X	X	X	X
Adding Devices			X	X
Portal Based Device Management	X	X	X	X
Dedicated Audio Conference Bridge	X	X	X	X
Auto Attendants with Automated Scheduling		X	X	X
Call Queue Management		X	X	X
Phone Number Management			X	X
SMS Number Management			X	X
Crexendo Web Phone	X	X	X	X
Attendant Console	X	X	X	X
Crexendo HD (Video/Presentation)	X	X	X	X
Crexendo VIP Mobile Application	X	X	X	X
VIP Analytics		X	X	X
Unlimited Inbound Calling	X	X	X	X
Work From Anywhere	X	X	X	X
Call Waiting, Park, Retrieve, and Screen	X	X	X	X
Dial by Name or Extension Directory	X	X	X	X
Maximum Number of Devices	5	5	8	8
Voicemail Transcription	X	X	X	X
Automatic Call Recording	X	X	X	X
Instant Messaging	X	X	X	X

*Requires SMS registration and activation.

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Introduction

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