User Context
- I can’t log in to the Marketplace
-
authentication fails
Procedure
Verify these:
- Confirm you used the correct CSP Short Name: crexendovip.
- Verify you are using a Support user with Superuser privileges.
- Try a private/incognito browser window to avoid cached credentials.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 17, 2026 | Article revamped |