Objective

To ensure your AI Receptionist is ready to take calls during the appropriate hours, add it to the Time of Day Routing configuration for your main business number.
 

User Context

• CAIRO Redundancy and TOD Routing
• CAIRO trial has ended
   

Procedure

1. From the VIP Portal for Managers, select Inventory from the navigation menu at the top of the page.
2. Locate the AI Receptionist Pilot Number
   1. Locate your Cairo - AI Receptionist in Inventory.
   2. Take note of the pilot number assigned to the AI Receptionist.

      TIP: You will use this pilot number as the destination when configuring Time of Day Routing for your main business number.

      

       
3. Locate and select your Main Business Number.
4. Configure the Time Frame
   1. Locate the time frame during which the AI Receptionist should be active.
   2. From the Treatment drop-down menu, select PSTN Number.
   3. In the Destination field, enter the pilot number assigned to the AI Receptionist.

      TIP: You may have more than one AI Receptionist configured for different time frames, such as one for business hours and another for after-hours or weekends. Verify that the correct pilot number is entered for each time frame.

      

       
5. Select Save to complete the Time of Day Routing configuration for your main business number.
   
   Calls to the main business number will now be routed to the configured AI Receptionist during the selected time frame.
    

Related Information

To learn how to configure the AI Receptionist Redundancy, go to Problem: AI Receptionist - Redundancy
 

Escalation Information

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