User Context
- I am having problems with my Night Mode button
-
Calls aren’t routing to after-hours when Night Mode is ON
Procedure
Confirm the following:
- The after-hours number/extension is correct on the Night Mode answering rule.
- Night Mode is added to the phone number’s time-of-day routing with the correct destination.
- The toggle’s Target User is the TOD Routing user.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 16, 2026 | Article revamped |