Call Routing & Business Hours
Auto attendants, call queues, ring groups, time frames, and night mode.
I want to…
- How To: Add Music On Hold to the Domain and to Call Queues Introduction Crexendo VIP Portal allows you to add customized hold music and mess
- How To: Associate Time Frame with Auto Attendant Greeting Play a different auto attendant greeting during a specific time frame.
- How To: Configure Outbound Caller ID by Area Code Objective This guide shows you how to create Caller ID-based routing for outbound
- How To: Create a New Answering Rule Create an answering rule that controls how your calls ring, forward, or go to voicemail.
- How To: Create a Night Mode Button Who is this Guide For? All Users (with access to Crexendo VIP Portal for Managers
- How To: Create a Ring Group Ring several extensions at once, like a simple Ring All call queue.
- How To: Create and Edit Auto Attendants Build a phone menu that greets callers and routes them to people, queues, voicemail, or a dial-by-name directory.
- How To: Create and Edit Call Queues Route callers to a group of agents with Round Robin, Ring All, Linear Hunt, and other queue types.
- How To: Create and Edit Time Frames Set business hours, after-hours, and holiday schedules, then tell your phone system what to do during each.
- How To: Create and Use Conference Bridges Introduction Conference Bridges are a great way of meeting via telephone. This gu
- How To: Create Conference Extension Set up a static conference extension that several people can dial into.
- How To: Enable Flexible Caller ID Allow a user to choose which caller ID shows on outbound calls.
- How To: Enable International Calling Turn on international calling for a user.
- How To: Enable Time Frame for Domain Set up company-wide time frames for inbound call routing.
- How To: Set Up Phones for an Executive and Assistant Ring both executive and assistant, hand off calls in one tap, and listen in without hold music.
- How To: Time-Based Call Routing Route calls to different places depending on the day and time.
- Problem: Calls Aren't Routing to After-Hours when Night Mode is On Night mode is on but calls aren't going to after-hours routing: how to fix it.
- Problem: Cannot Get Out of Night Mode Night mode stays on: how to turn it off from Inventory and get normal call routing back.
- Problem: Night Mode Button not Showing on Phone The night mode key is missing from your phone: how to add it back.
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