Objective

Some users do not like the default message "your call is now being forwarded" to be played when calls are forwarded. This article outlines two different ways in which this can be changed.
 

Symptoms

• VIP Remove the "your call is now being forwarded" message
• How can I remove the "your call is now being forwarded" message
   

Procedure

Option 1: Music On Ring

1. In the Admin UI of the Core Module, navigate to Users > Domains and select the domain you wish to change.
2. Change the value of the Music On Ring dropdown to Yes.
3. Once this change has been made, the system will play music from the Music on Hold for the domain instead of playing the message "your call is now being forwarded."
    

Option 2: Play Ringback

1. In the Admin UI of the Core Module, navigate to System > Settings > Advanced > Speech Words.
   • If you want to make this change system-wide, then choose the DEFAULT AUDIO folder.
   • If you want to make this change for a specific domain, then select the folder for the appropriate domain.
      
2. In the Find box, search for the phrase-call-is-being-forwarded message.
3. Click on Upload and upload this Ringback (WAV) file.
4. Now, every time a call is transferred system-wide or in the domain that you changed, the system will play a ringback sound.
    

Escalation Information

Contact Netsapiens Support at 858-764-5202 or email help@netsapiens.com

For After Hours Emergency Support, contact 858-764-5201
 

Change Log