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Group Messaging & SMS

Problem: Group Messaging - Contacts Opting-out after Starting Campaign

Many contacts opting out after a campaign: tone, frequency, and consent tips.

User Context

  • Contacts are opting out after starting a campaign
     

Procedure

  • Review message tone and frequency to ensure the campaign feels helpful, not spammy.
  • Increase time between drips

    TIP: It is recommended to have at least one day between messages

     

 

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

 

Change Log

Date Description
May 14, 2026 Article revamped

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