User Context
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How to create a canned response
Procedure
Canned responses are pre-written messages you can use for common replies, Away Messages, and keyword automations.
- In the message composer, click the double arrow icon to open the canned response selection modal.
- Select a canned response to prepopulate the message field.
- Edit the message if needed.
- Click Send (or press Shift + Enter while focused in the message field).
NOTE: Canned responses are not automatically sent after selection, so you can review and edit before sending.
Related Information
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| May 14, 2026 | Article revamped |