User Context
- My Away Message isn’t sending an auto-reply.
-
I’m worried about auto-responder loops.
Procedure
- If a user cannot select an Away Message, confirm that the Canned Response library is enabled, and the user has permission to access it.
- For loop-related complaints, confirm the remote sender appears to be an automated system and advise the user to set the status to Available temporarily.
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| May 13, 2026 | Article revamped |