User Context
- SMS/MMS will not send
-
Inbound or outbound SMS/MMS not working
Procedure
SMS/MMS will not send
- Confirm that the user’s caller ID matches the assigned SMS number.
- Re-check that you assigned the SMS number to the correct domain and User during the Add SMS Number step (Step 4).
Inbound or outbound SMS/MMS not working
- Confirm the SMS number has been ported and the account is registered with TCR/10DLC (required for inbound/outbound SMS/MMS).
- Re-test after registration/provisioning is complete.
Related Information
Escalation Information
Escalation Information: SD2
If you have any questions, concerns, or issues, contact the Service Desk II (SD2) team.
IMPORTANT: Before escalating to SD2, refer to this article.
Change Log
| Date | Description |
|---|---|
| Jul 16, 2026 | Article revamped |