Scope
This policy applies to all physical products distributed by the company.
Policy Statement
Customers are not permitted to return unopened physical products more than 90 days after installation (cutover date). This policy applies to both cash purchases and rental equipment.
Return Eligibility
Unopened Products
Returns are only accepted within 90 days post-installation. Requests beyond this timeframe will not be approved.
Opened Products
Once a product has been opened, it is no longer considered new and is subject to depreciation.
- Returns for opened products, even within the 90-day period, are not guaranteed.
- Approval is granted at the discretion of Operations Management through the issuance of an RMA (Return Merchandise Authorization).
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 6, 2026 | Article migrated and revamped. |