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Symptoms I want to enable my Microsoft SSO I want to enroll my account Procedure To enable SSO for...
March 30th, 2026 79 views 0 likes
Symptoms I need to enable the SSO for my account Procedure IMPORTANT: Internal ONLY. Do not share with customers. ...
March 30th, 2026 120 views 0 likes
March 30th, 2026 67 views 0 likes
Objective Ensure proper escalation of tickets from Service Desk Tier 1 (SD1) to Service Desk Tier 2 (SD2), with complete...
March 27th, 2026 75 views 0 likes
Symptoms How to check notes in Zendesk Procedure IMPORTANT: Skipping this step would affect your QA scores under Parameter...
April 10th, 2026 45 views 0 likes
Symptoms There is an outdated article Cause If the article has the following: Outdated information Broken links and hyperlinks...
April 8th, 2026 59 views 0 likes
Symptoms VIP LOUP - Hubspot Custom Search URL Procedure Create a new Loup integration with the following search URL...
April 30th, 2026 43 views 0 likes
Symptoms Service Request Severities Ozonetel Support & Escalation Procedures Procedure NOTE: Contact the support team at partner.support@ozonetel.com This email...
May 1st, 2026 51 views 0 likes
Description Go Integrator Nava is a unified communications client designed for the NetSapiens hosted telephony platform. It enhances productivity by...
May 5th, 2026 32 views 0 likes
Symptoms Where can I get the access code for Nava Procedure After installation, Go Integrator Nava is available from...
May 5th, 2026 25 views 0 likes
Scope This policy applies to all physical products distributed by the company. Policy Statement Customers are not permitted to return...
May 5th, 2026 23 views 0 likes