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Description This article outlines the necessary steps to configure your firewall/network settings to allow the CrexendoVIP Desk phones, Mobile App,...
May 5th, 2026 222 views 0 likes
Symptoms I want to enable my Microsoft SSO I want to enroll my account Procedure To enable SSO for...
March 30th, 2026 256 views 0 likes
Symptoms I need to enable the SSO for my account Procedure IMPORTANT: Internal ONLY. Do not share with customers. ...
March 30th, 2026 353 views 0 likes
March 30th, 2026 212 views 0 likes
Symptoms How to check notes in Zendesk Procedure IMPORTANT: Skipping this step would affect your QA scores under Parameter...
April 10th, 2026 199 views 0 likes
Symptoms There is an outdated article Broken links or image Need a change to the step-by-step process Inconsistent information ...
April 8th, 2026 180 views 0 likes
Symptoms VIP LOUP - Hubspot Custom Search URL Procedure Create a new Loup integration with the following search URL...
April 30th, 2026 185 views 0 likes
Objective This guide will walk you through setting up the standard integration for CrexendoVIP. Symptoms VIP - CRM Integration ...
May 11th, 2026 148 views 0 likes
Scope This policy applies to all physical products distributed by the company. Policy Statement Customers are not permitted to return...
May 5th, 2026 179 views 0 likes
Symptoms VIP International "Light" Dial Plan Procedure COUNTRY DIAL CODE Argentina 1154 Aruba 11297 Australia 1161 Bangladesh 11880 Bosnia...
May 11th, 2026 188 views 0 likes
Symptoms VIP Implementation - Extension Schemes Procedure IMPORTANT: Customers usually have an extension scheme in place. When building out...
May 11th, 2026 145 views 0 likes
May 15th, 2026 403 views 0 likes
Objective Link your CRM to the VIP Platform with our Integrator Client! Symptoms CRM Integrations Eligibility Subscription is required....
May 28th, 2026 277 views 0 likes
Symptoms CRM Integrations Eligibility Before installing the Integrator Client, ensure your firewall or security policies allow access to the...
May 28th, 2026 229 views 0 likes
Objective When a 911 call is made from a large building, there are many instances when internal staff may want...
May 26th, 2026 125 views 0 likes
Objective NavaGo offers a controlled enhanced integration between the VIP platform and Vinsolutions/CoxAuto CRM. Further in the documentation, we will...
June 1st, 2026 183 views 0 likes
Objective In some cases, you may wish to offer SIP trunks to customer IP PBXs and other CPE (customer premise...
June 1st, 2026 141 views 0 likes
Objective This guide shows you how to create Caller ID-based routing for outbound calls. This will need to be set...
June 1st, 2026 124 views 0 likes
Symptoms VIP - Reseller accounts Procedure When a Partner needs access to their accounts, you need to move the...
May 26th, 2026 105 views 0 likes
Symptoms VIP Record All Domain Procedure NOTE: Must be done in Admin UI; there is also a feature request...
June 1st, 2026 87 views 0 likes
Symptoms VIP Delete Department Procedure You can delete the Department from within the Admin UI of the Core. Under...
June 1st, 2026 86 views 0 likes
Symptoms VIP Registration Servers FQDNs & Ports Procedure Registration Servers usw.crexendovip.com:5080 west *primary usc.crexendovip.com central use.crexendovip.com east SIP...
June 1st, 2026 85 views 0 likes
Objective Crexendo VIP platform offers a standard integration between the VIP platform and web-based CRM’s. Loup is a Chrome-based extension...
June 1st, 2026 182 views 0 likes
Objective NavaGo offers an enhanced integration between the VIP platform and Salesforce (SF) Classic and Lightning. Below are the specifics...
June 3rd, 2026 138 views 0 likes
Objective IVue offers customers its Connect product, which is a fully web-based CRM. You can utilize Loup to perform the...
June 5th, 2026 139 views 0 likes
Symptoms Caller is requesting a change but is not an Office Manager Eligibility Verification Process Exemption To prevent service...
June 24th, 2026 456 views 1 likes
Objective If a caller or ticket requester advises that the current Office Manager is no longer employed by the company...
June 25th, 2026 323 views 1 likes
Symptoms HIPPA compliance with VIP fax Procedure Our Fax product is encrypted, so it's as secure as being encrypted....
June 15th, 2026 69 views 0 likes
Objective Many customers would like the ability to have multiple users receive and send faxes. We have created a way...
June 15th, 2026 67 views 0 likes
Symptoms VIP SAFE Threshold Levels and Description Procedure NOTE: The system only tracks bad/invalid requests, such as MAC addresses...
June 1st, 2026 73 views 0 likes
Objective Some users do not like the default message "your call is now being forwarded" to be played when calls...
June 1st, 2026 68 views 0 likes