Supervisor Essentials

Monitor queues, coach agents, and run call center reports.

• How To: Manage Calls Using the Attendant Console Answer, transfer, and monitor calls for your whole office from one screen.
• How To: Navigate Call Center as a Call Center Supervisor Introduction Call Center for Supervisors gives a call queue supervisor the abilit
• How To: Run Call Center Reports and Metrics Introduction VIP Call Center gives you the ability to gather data on queues and a