Crexendo Guidebook for Managers: User Scopes or Licenses

Written By Gideon O'Daniel (Administrator)

Updated at October 31st, 2025

Table of Contents

Introduction

In the Crexendo VIP platform, each user has a “User Scope” or user license that dictates which Crexendo features are available to the user. This guide will provide a list of features for the following User Scopes: No Portal, Professional, Advanced, Elite, Call Center Agent, Call Center Supervisor, Office Manager, and Site Manager.

Crexendo Platform Features:	No Portal	Professional	Advanced	Elite
User Portal Access		X	X	X
Manager Portal Access
Call Center Portal Access
Call Center Statistics
SMS/MMS*		X	X	X
Fax	Optional	Optional	Optional	Optional
Call Center Agent Features
Contact Lists	X	X	X	X
Answering Rules	X	X	X	X
Time Frames	X	X	X	X
Call History	X	X	X	X
Voicemail and Voicemail to Email	X	X	X	X
Adding Devices
Portal Based Device Management		X	X	X
Dedicated Audio Conference Bridge	X	X	X	X
Auto Attendants with Automated Scheduling
Call Queue Management
Phone Number Management
SMS Number Management
Crexendo Web Phone		X	X	X
Attendant Console			X	X
Crexendo HD (Video/Presentation)				X
Crexendo VIP Mobile Application		X	X	X
VIP Analytics
Unlimited Inbound Calling	X	X	X	X
Work From Anywhere	X	X	X	X
Call Waiting, Park, Retrieve, and Screen	X	X	X	X
Dial by Name or Extension Directory	X	X	X	X
Maximum Number of Devices	1	1	5	8
Voicemail Transcription			X	X
Automatic Call Recording	X	X	X	X
Instant Messaging			X	X

*Requires SMS registration and activation.

Crexendo Platform Features:	Call Center Agent	Call Center Supervisor	Office Manager	Site Manager
User Portal Access	X	X	X	X
Manager Portal Access			X	X
Call Center Portal Access	X	X	X	X
Call Center Statistics	X	X	X	X
Call Center Reports		X	X	X
SMS/MMS*	X	X	X	X
Fax	Optional	Optional	Optional	Optional
Call Center Agent Features	X	X	X	X
Contact Lists	X	X	X	X
Answering Rules	X	X	X	X
Time Frames	X	X	X	X
Call History	X	X	X	X
Voicemail and Voicemail to Email	X	X	X	X
Adding Devices			X	X
Portal Based Device Management	X	X	X	X
Dedicated Audio Conference Bridge	X	X	X	X
Auto Attendants with Automated Scheduling		X	X	X
Call Queue Management		X	X	X
Phone Number Management			X	X
SMS Number Management			X	X
Crexendo Web Phone	X	X	X	X
Attendant Console	X	X	X	X
Crexendo HD (Video/Presentation)	X	X	X	X
Crexendo VIP Mobile Application	X	X	X	X
VIP Analytics		X	X	X
Unlimited Inbound Calling	X	X	X	X
Work From Anywhere	X	X	X	X
Call Waiting, Park, Retrieve, and Screen	X	X	X	X
Dial by Name or Extension Directory	X	X	X	X
Maximum Number of Devices	5	5	8	8
Voicemail Transcription	X	X	X	X
Automatic Call Recording	X	X	X	X
Instant Messaging	X	X	X	X

*Requires SMS registration and activation.

Introduction

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