How to Create a Ring Group

Ring Groups can be created to call specific extensions at the same time. This would be like creating a Ring All Call Queue without all the options that a Call Queue provides.

1. Select the “Add Ring Group” button on the upper right side of the page.
2. Give the ring group a name, extension, department name (optional), and site (optional).
3. Add the users you would like to be included in the ring group. You can edit for how long each user’s phone will ring.
4. Choose how long the caller will wait before the call forwards to its destination by editing the “Ring Timeout” length.
5. Choose where the call will go if no one picks up the call by adding an extension of a user, user’s voicemail, group voicemail, auto-attendant, or call queue.
6. Select “Add Group” to complete your ring group.

7. You can add this into your call flow by assigning it to a direct dial number in your “Inventory” section of the portal.