Overview
Crexendo VIP offers multiple user license types designed for different communication needs. Some licenses are intended for basic voicemail or extension functionality, while others provide a broader set of unified communications, collaboration, mobility, administration, and integration features.
This article compares the following Crexendo VIP license types:
- Voice Mail Only
- Extension Only
- Microsoft Teams User
- Professional
- Advanced
- Elite
Feature Availability Key
- ✓ Included – The feature is included with the license.
- ○ Optional – The feature is available as an optional feature or service.
- — Not Included – The feature is not included with the license.
Optional features may require additional licensing, configuration, or services. This guide does not list pricing for optional features.
Crexendo VIP License Types
Select a license type below to review its key calling limits, device limits, included features, and optional capabilities.
Voice Mail Only
The Voice Mail Only license is designed primarily for users or mailboxes that need voicemail functionality without a standard calling device.
- Outbound calling: 0 monthly outbound minutes
- Maximum devices: 0
- Includes voicemail and voicemail-to-email
- Includes voicemail transcription
- Includes unlimited inbound calling
- Includes Voice AI Studio Starter Package
- Includes Auto Attendant with Automated Scheduling
- Includes High Definition voice quality
- Includes Work From Anywhere
- Includes Robust PBX Telephony Features
- Includes UC Media Storage for 90 days
- Includes QoS Call Reports and Usage Stats
- A Direct Inward Dial number is optional
- Personal Cloud Fax with DID is optional
- Enterprise Fax Packages are optional
Extension Only
The Extension Only license provides basic extension and calling functionality for users who do not require the broader unified communications feature set.
- Outbound calling: 500 monthly outbound minutes in the US/Canada
- Maximum devices: 1
- Includes Directory, Call Logs, and Answer Rules
- Includes Dial by Name or Extension Directory
- Includes Call Waiting, Park, Retrieve, and Screen
- Includes E-911
- Includes Automatic Call Recording
- Includes Desk and Conference Phone Rental Options
- Does not include voicemail or voicemail transcription
- A Direct Inward Dial number is optional
- Personal Cloud Fax with DID is optional
- Enterprise Fax Packages are optional
Microsoft Teams User
The Microsoft Teams User license supports users who use Microsoft Teams as part of their calling experience while also providing additional Crexendo VIP telephony features.
- Outbound calling: Unlimited monthly outbound calling in the US/Canada
- Maximum devices: 2
- Includes voicemail and voicemail transcription
- Includes Group Call Pickup, Transferring, and Forwarding
- Includes Single Sign On
- Includes Multi Factor Authentication
- Does not include Portal Based Device Administration
- Does not include Mobile Device Client
- Does not include Webphone Access
- Does not include Instant Messaging
- Personal Cloud Fax with DID is optional
- Enterprise Fax Packages are optional
Professional
The Professional license expands the standard telephony feature set with device administration, mobility, browser-based communications, conferencing, and optional collaboration capabilities.
- Outbound calling: 1,000 monthly outbound minutes in the US/Canada
- Maximum devices: 1
- Includes Portal Based Device Administration
- Includes Speech to Text Prompts
- Includes Find Me, Follow Me
- Includes Audio Conference Bridge - Shared
- AI Call Summaries are optional
- A Direct Inward Dial number is optional
- Mobile Device Client is optional
- Microsoft Teams Integration Connector is optional
- Webphone Access is optional
- Dedicated Audio Conference Bridge is optional
- Instant Messaging is optional
- VIP Group Messaging - Standard is optional
- VIP Meetings - Standard is optional
- AI Meeting Summaries are optional
- Company or Site Administrator Role Capabilities are optional
- VIP Group Messaging - Enterprise is optional
- VIP Meetings - Enterprise is optional
- VIP Webinars are optional
- Personal Cloud Fax with DID is optional
- Enterprise Fax Packages are optional
Advanced
The Advanced license includes a broad unified communications feature set with mobility, messaging, collaboration, integrations, and expanded device support.
- Outbound calling: Unlimited monthly outbound calling in the US/Canada
- Maximum devices: 5
- Includes AI Call Summaries
- Includes a Direct Inward Dial number
- Includes Mobile Device Client for Android or iOS
- Includes Microsoft Teams Integration Connector
- Includes Webphone Access for Windows or Mac
- Includes Dedicated Audio Conference Bridge
- Includes Instant Messaging
- Includes Attendant Console
- Includes Single Standard CRM or SaaS Integration
- Includes Hot Desking, Presence, and Hunt Groups
- VIP Group Messaging - Standard is optional
- VIP Meetings - Standard is optional
- AI Meeting Summaries are optional
- Company or Site Administrator Role Capabilities are optional
- VIP Group Messaging - Enterprise is optional
- VIP Meetings - Enterprise is optional
- VIP Webinars are optional
- Personal Cloud Fax with DID is optional
- Enterprise Fax Packages are optional
- VIP Call Center and VIP CX Contact Center roles are optional
Elite
The Elite license provides the most comprehensive feature set shown in the Crexendo VIP license comparison.
- Outbound calling: Unlimited monthly outbound calling in the US/Canada
- Maximum devices: 8
- Includes AI Call Summaries
- Includes a Direct Inward Dial number
- Includes Mobile Device Client for Android or iOS
- Includes Microsoft Teams Integration Connector
- Includes Webphone Access for Windows or Mac
- Includes Dedicated Audio Conference Bridge
- Includes Instant Messaging
- Includes Attendant Console
- Includes Single Standard CRM or SaaS Integration
- Includes Hot Desking, Presence, and Hunt Groups
- Includes VIP Group Messaging - Standard
- Includes VIP Meetings - Standard
- Includes AI Meeting Summaries
- Company or Site Administrator Role Capabilities are optional
- VIP Group Messaging - Enterprise is optional
- VIP Meetings - Enterprise is optional
- VIP Webinars are optional
- Personal Cloud Fax with DID is optional
- Enterprise Fax Packages are optional
- VIP Call Center and VIP CX Contact Center roles are optional
Calling and Core Platform Features
| Feature | Voice Mail Only | Extension Only | Teams User | Professional | Advanced | Elite |
|---|---|---|---|---|---|---|
| Monthly Outbound Calling Minutes (US/Canada) | 0 | 500 | Unlimited | 1,000 | Unlimited | Unlimited |
| Maximum Number of Devices | 0 | 1 | 2 | 1 | 5 | 8 |
| Unlimited Inbound Calling | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 100% Uptime Guarantee | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Geo Redundant, Class 5, US Data Centers | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 24/7 Customer Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Voice AI Studio (Starter Package) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Auto Attendant with Automated Scheduling | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| High Definition (HD) Voice Quality | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Work From Anywhere | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Robust PBX Telephony Features | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| UC Media Storage (90 Days) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| QoS Call Reports & Usage Stats | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Telephony and Voicemail Features
| Feature | Voice Mail Only | Extension Only | Teams User | Professional | Advanced | Elite |
|---|---|---|---|---|---|---|
| Directory, Call Logs, Answer Rules | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dial by Name or Extension Directory | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Waiting, Park, Retrieve, Screen | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| E-911 | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Automatic Call Recording | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Desk & Conference Phone Rental Options | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Voice Mail, Voice Mail to Email | ✓ | — | ✓ | ✓ | ✓ | ✓ |
| Voice Mail Transcription | ✓ | — | ✓ | ✓ | ✓ | ✓ |
| Group Call Pickup, Transferring, Forwarding | — | — | ✓ | ✓ | ✓ | ✓ |
| Single Sign On | — | — | ✓ | ✓ | ✓ | ✓ |
| Multi Factor Authentication | — | — | ✓ | ✓ | ✓ | ✓ |
Unified Communications and User Features
| Feature | Voice Mail Only | Extension Only | Teams User | Professional | Advanced | Elite |
|---|---|---|---|---|---|---|
| Portal Based Device Administration | — | — | — | ✓ | ✓ | ✓ |
| Speech to Text Prompts | — | — | — | ✓ | ✓ | ✓ |
| Find Me, Follow Me | — | — | — | ✓ | ✓ | ✓ |
| Audio Conference Bridge - Shared | — | — | — | ✓ | ✓ | ✓ |
| AI Call Summaries | — | — | — | ○ | ✓ | ✓ |
| Included Direct Inward Dial Number | ○ | ○ | — | ○ | ✓ | ✓ |
| Mobile Device Client (Android or iOS) | — | — | — | ○ | ✓ | ✓ |
| Microsoft Teams Integration Connector | — | — | — | ○ | ✓ | ✓ |
| Webphone Access for Windows or Mac (Browser) | — | — | — | ○ | ✓ | ✓ |
| Dedicated Audio Conference Bridge | — | — | — | ○ | ✓ | ✓ |
| Instant Messaging | — | — | — | ○ | ✓ | ✓ |
| Attendant Console | — | — | — | — | ✓ | ✓ |
Collaboration, Integration, and Administration Features
| Feature | Voice Mail Only | Extension Only | Teams User | Professional | Advanced | Elite |
|---|---|---|---|---|---|---|
| Single Standard CRM or SaaS Integration | — | — | — | — | ✓ | ✓ |
| Hot Desking, Presence, Hunt Groups | — | — | — | — | ✓ | ✓ |
| VIP Group Messaging - Standard | — | — | — | ○ | ○ | ✓ |
| VIP Meetings - Standard | — | — | — | ○ | ○ | ✓ |
| AI Meeting Summaries | — | — | — | ○ | ○ | ✓ |
| Company or Site Administrator Role Capabilities | — | — | — | ○ | ○ | ○ |
| VIP Group Messaging - Enterprise | — | — | — | ○ | ○ | ○ |
| VIP Meetings - Enterprise | — | — | — | ○ | ○ | ○ |
| VIP Webinars - Up to 500 Attendees | — | — | — | ○ | ○ | ○ |
| VIP Webinars - Up to 1,000 Attendees | — | — | — | ○ | ○ | ○ |
| VIP Webinars - Up to 5,000 Attendees | — | — | — | ○ | ○ | ○ |
Fax and Contact Center Options
| Feature | Voice Mail Only | Extension Only | Teams User | Professional | Advanced | Elite |
|---|---|---|---|---|---|---|
| Personal Cloud Fax with DID | ○ | ○ | ○ | ○ | ○ | ○ |
| Enterprise Fax Packages | ○ | ○ | ○ | ○ | ○ | ○ |
| Optional VIP Call Center Agent | — | — | — | — | ○ | ○ |
| Optional VIP Call Center Supervisor | — | — | — | — | ○ | ○ |
| Optional VIP CX Contact Center Agent | — | — | — | — | ○ | ○ |
| Optional VIP CX Contact Center Supervisor | — | — | — | — | ○ | ○ |
Crexendo VIP Feature Comparison
The complete Crexendo VIP feature comparison can also be provided as a visual reference.
Replace the placeholder image above with the current Crexendo VIP feature comparison image when publishing.
How Do I Choose a Crexendo VIP License?
The appropriate license depends on the user's calling, device, mobility, collaboration, and integration requirements.
- Choose Voice Mail Only when a user or mailbox primarily requires voicemail functionality.
- Choose Extension Only when basic extension and calling functionality is required without voicemail.
- Choose Microsoft Teams User when the user's calling workflow is centered around Microsoft Teams and the included Teams-user telephony features are sufficient.
- Choose Professional when users need additional device administration, conferencing, mobility, browser, or messaging capabilities and optional add-ons are acceptable.
- Choose Advanced when users need a more complete unified communications package with mobile, webphone, Teams integration, messaging, integrations, and expanded device support included.
- Choose Elite when users need the broadest set of included Crexendo VIP features, including standard VIP messaging, meetings, and AI meeting summaries.
Important: An optional feature is not automatically enabled simply because it is available for a particular license. Optional services may require separate licensing, provisioning, or configuration.
Frequently Asked Questions
What Does "Optional" Mean?
Optional means the feature can be made available with that license but is not included by default. Additional licensing, services, or configuration may be required.
Which Licenses Include Unlimited Outbound Calling?
Microsoft Teams User, Advanced, and Elite include unlimited monthly outbound calling in the US and Canada.
Which Licenses Include the Mobile Client?
The Mobile Device Client for Android or iOS is included with Advanced and Elite. It is optional with Professional.
Which Licenses Include the Microsoft Teams Integration Connector?
The Microsoft Teams Integration Connector is included with Advanced and Elite and is optional with Professional.
Which License Supports the Most Devices?
Elite supports the largest number of devices shown in the comparison, with a maximum of eight devices.
Are VIP Call Center and VIP CX Contact Center Licenses Included?
VIP Call Center Agent, VIP Call Center Supervisor, VIP CX Contact Center Agent, and VIP CX Contact Center Supervisor are optional with Advanced and Elite licenses.
Need More Help?
If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!