Symptoms

• VIP Webphone is not working properly
• VIP - Webphone Troubleshooting
   

Procedure

Follow the instructions below:

• Confirm the user is using Google Chrome.
• Make sure to clear the cache and cookies. 
• Verify that Chrome is up to date.
• Check that the correct Chrome permissions are enabled for Webphone:
  • Microphone
  • Sound
  • Notifications
  • Pop-ups and redirects
     
• Open the Webphone in Incognito Mode to test whether the issue is being caused by browser settings or extensions.
• In Webphone > Settings, verify that the correct Microphone and Audio Output devices are selected.
• Temporarily remove or disable antivirus and firewall software to test whether either is preventing Webphone from working.
• Check whether a VPN is running and turn it off.
   

Escalation Information

Change Log