Sorry, we didn't find any relevant articles for you.

Send us your question using the form below and we will get back to you with a solution.

Voicemail & Fax

Problem: VIP Portal - Calls Not Routing to the Group Voicemail

Jexter Reyes

Updated October 22nd, 2026

1 min read

User Context

Confirm the call flow routes to the Group Voicemail extension
Verify the routing condition (no-answer, busy, timeout, menu option) is correct.
Test with an external call and confirm the voicemail greeting/box answers.

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

Date	Description
May 22, 2026	Article revamped

Give feedback about this article