Policy: HIPAA Compliance with Fax

User Context

• HIPPA compliance with VIP fax
   

Procedure

Our Fax product is encrypted, so it's as secure as being encrypted. That said, for fax-to-email or email-to-fax to be encrypted, the end user's mail service needs to support TLS encryption. If they send a fax from their portal (Web to Fax), it is secure.

• Email to Fax, TLS Encrypted
• Fax to Email, TLS Encrypted
  

  NOTE: Email to Fax and Fax to Email both require the end-user's mail service to support TLS encryption

   
• PC to Fax, TLS Encrypted (Print Driver Client)

  NOTE: PC to Fax requires the TLS version of PC to Fax

   
• Web to Fax, TLS Encrypted
• Fax to Fax, TLS Encrypted

For end-users without TLS-enabled mail services, Pangea also offers SSL fax that enables end-users to securely download any fax they receive via the portal.
 

Escalation Information

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