How to Enable Shared Voicemail Boxes for the VIP Mobile App

Introduction:

For users that need to have quick and easy access to a shared voicemail box, this can easily be enabled for users using the Crexendo Mobile App in MAMT.

NOTE: This is currently only available in the VIP Mobile App.

Procedure:

1. Create a shared Voicemail Box in the VIP Portal.
2. Login to the Mobile App Management Tool or MAMT.
3. Select “App Management” from the left navigation page.
4. Enter the domain you would like to edit.

5. Select the extension of the voicemail box you want to be shared and select the “Options” drop-down menu and select “Shared VM.”

6. Add an extension that will be sharing the voicemail box in the “Choose a Subscriber...” box and select “Add.” Repeat this step for any other additional users that need access to this voicemail box from their mobile app.

7. Select “Save” before exiting MAMT.

For any users that are subscribing to the shared voicemail box will be able to access their own voicemail AND the group voicemail in the Visual Voicemail section of the VIP Mobile App.