How To: CAIRO - Test AI Receptionist

Written By Jexter Reyes (Administrator)

Updated at April 24th, 2026

Table of Contents

Objectives Symptoms Procedure Test Modes What to Test Related Information Escalation Information Escalation Information: SD1 Change Log

Objectives

The CAIRO AI Receptionist is a customizable virtual assistant that answers calls, shares information, routes callers, and can schedule appointments using natural conversation.

You can create multiple AI Receptionists for different needs (e.g., reception, support, sales, billing) and customize each one with your business information, voice preferences, and call routing rules. It helps improve call handling, reduce wait times, and provide a consistent caller experience.

Symptoms

I want to test my CAIRO

Procedure

After completing setup, you can test your configuration before making it active.

Test Modes

Live Test Number	You may receive a test call to your number to simulate the voice call once it is live. Enter the number you would like your AI Receptionist to call in the blank provided and select Call Me The AI Receptionist will call you at the number provided and allow you to test out its functionality.
Chat Preview	Allows you to interact with your AI Receptionist inside the portal to validate responses visually and track destinations and decisions made. Select Run Chat Test. A chat window will open and your programmed AI Receptionist greeting will be displayed. Talk to it as you would talk on a phone call. The responses will be displayed in the chat window. The chat will also display where the call would be routed if the AI Receptionist detects that the call would need to be routed to a specific area, such as a call queue or user.

Live Test Number

You may receive a test call to your number to simulate the voice call once it is live.

Enter the number you would like your AI Receptionist to call in the blank provided and select Call Me

The AI Receptionist will call you at the number provided and allow you to test out its functionality.

Chat Preview

Allows you to interact with your AI Receptionist inside the portal to validate responses visually and track destinations and decisions made.

Select Run Chat Test. A chat window will open and your programmed AI Receptionist greeting will be displayed.
Talk to it as you would talk on a phone call. The responses will be displayed in the chat window.

The chat will also display where the call would be routed if the AI Receptionist detects that the call would need to be routed to a specific area, such as a call queue or user.

What to Test

Greeting accuracy
Knowledge responses
Routing accuracy
Pronunciation of names or departments
Handling of unclear or unexpected requests

NOTE: Make any necessary adjustments before enabling it for customers.

To activate your CAIRO AI Receptionist, refer to How To: CAIRO - Activate AI Receptionist

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

Change Log

Date	Description
Apr 17, 2026	Article revamped

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