Description
A Crexendo desk phone is a VoIP (Voice over Internet Protocol) device optimized for Crexendo’s cloud communication platform, allowing businesses to make/receive calls, manage transfers, hold, and use advanced features like conferencing. Used for daily business operations, these devices are essentially IP phones tailored for Crexendo users, similar to "managed IP phones" or "cloud endpoints.
Users
Crexendo End Users using a deskphone
Eligibility
- A provisioned Crexendo desk phone and an active extension
- Basic familiarity with your phone’s keypad, handset, and speaker
- (Optional) Your organization’s call park extensions (typically in the 9000 range)
Summary
Crexendo supports multiple desk phone models, but the core call-handling features are consistent across devices. This guide covers the most common day-to-day scenarios: answering calls, making calls, transferring, holding, conferencing, call parking, and a quick reference for star codes (feature codes).
Key Terms and Buttons
| Line/Feature Buttons |
The first buttons on the left side are typically your phone lines (used to manage multiple calls). TIP: Other buttons may be programmed for features like Speed Dials, Park buttons, or BLF keys (busy lamp field/status). |
|---|---|
| Soft Keys | Buttons whose functions change depending on what the phone is doing. |
| Hard Keys | Buttons that stay the same (navigation, volume, headset, voicemail, mute, hold, redial, transfer, speakerphone, etc.). |
Soft Key Examples
- Idle: History, Directory, Do Not Disturb, Menu
- Handset picked up: Directory, 123, Cancel
- Dialing: Send, 123, Delete, Cancel
- On a call: Transfer, Hold, Conference, End Call
For quick start videos for common Crexendo desk phone models, reference your organization’s training resources or the Crexendo device training playlist.
Phone Feature Codes (Star Codes)
Feature codes or star codes are shortcuts you can dial from a desk phone (and in many cases, a web phone/mobile) to perform common actions. Availability can vary by configuration and permissions.
Refer to List of Phone Feature Codes (Star Codes)
Related Information
- How To: Desk Phone - Answer a Call
- How To: Desk Phone - Make a Call
- How To: Desk Phone - Transfer a Call
- How To: Desk Phone - Place Call On Hold
- How To: Desk Phone - Conference Call
- How To: Desk Phone - Park a Call
- Problem: Desk Phone - Call Park is Not Working
- Problem: Desk Phone - Star Codes Aren't Working
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 7, 2026 | Article revamped. |