Description
A Crexendo desk phone is a VoIP (Voice over Internet Protocol) device optimized for Crexendo’s cloud communication platform, allowing businesses to make/receive calls, manage transfers, hold, and use advanced features like conferencing. Used for daily business operations, these devices are essentially IP phones tailored for Crexendo users, similar to "managed IP phones" or "cloud endpoints.
Users
Crexendo End Users using a deskphone
Eligibility
- A provisioned Crexendo desk phone and an active extension
- Basic familiarity with your phone’s keypad, handset, and speaker
- (Optional) Your organization’s call park extensions (typically in the 9000 range)
Summary
Crexendo supports multiple desk phone models, but the core call-handling features are consistent across devices. This guide covers the most common day-to-day scenarios: answering calls, making calls, transferring, holding, conferencing, call parking, and a quick reference for star codes (feature codes).
Key Terms and Buttons
| Line/Feature Buttons |
The first buttons on the left side are typically your phone lines (used to manage multiple calls). TIP: Other buttons may be programmed for features like Speed Dials, Park buttons, or BLF keys (busy lamp field/status). |
|---|---|
| Soft Keys | Buttons whose functions change depending on what the phone is doing. |
| Hard Keys | Buttons that stay the same (navigation, volume, headset, voicemail, mute, hold, redial, transfer, speakerphone, etc.). |
Soft Key Examples
- Idle: History, Directory, Do Not Disturb, Menu
- Handset picked up: Directory, 123, Cancel
- Dialing: Send, 123, Delete, Cancel
- On a call: Transfer, Hold, Conference, End Call
For quick start videos for common Crexendo desk phone models, reference your organization’s training resources or the Crexendo device training playlist.
Phone Feature Codes (Star Codes)
Feature codes or star codes are shortcuts you can dial from a desk phone (and in many cases, a web phone/mobile) to perform common actions. Availability can vary by configuration and permissions.
Dialing / Calling Out
| Code | Name | Description | Usage |
|---|---|---|---|
| *69 | Last Call Return | Call the last person that called you. | *69 + [SEND] |
| *71 + Ext | Intercom | Turn on speaker of another internal phone. (Web phone may not auto-answer.) | *71 + [Extension # of other phone] + [SEND] |
| *67 | CallerID-Block Enable | Block your CallerID and phone # from being sent when calling someone. | All future calls: *67 + [SEND] One call only: *67 + [destination phone #] + [SEND] |
| *68 | CallerID-Block Disable | Your CallerID information will be sent on future calls. | *68 + [SEND] |
Receiving Calls
| Code | Name | Description | Usagethe |
|---|---|---|---|
| *77 | Anonymous Calls Reject | Reject all incoming calls if the caller’s CallerID is blocked. | *77 + [SEND] |
| *87 | Anonymous Calls Accept | Accept incoming calls if the caller’s CallerID is blocked. | *87 + [SEND] |
| *78 | DND Activate | Do Not Disturb (DND) is activated across all your phones. | *78 + [SEND] |
| *79 | DND Deactivate | Do Not Disturb (DND) is deactivated across all your phones. | *79 + [SEND] |
| *99 | Directed Call Pickup | Allows a user to intercept an incoming call. | *99 + [Extension # of ringing phone] + [SEND] |
Forwarding & Transferring Calls
| Code | Name | Description | Usage |
|---|---|---|---|
| *10 | Transfer to Voicemail | Transfer the caller directly to voicemail. | [Transfer] + *10 + [destination extension #] + [Transfer] |
| *80 | Move Call | Move a call from one of your phones to the phone you’re on (other party not aware). | *80 + [SEND] |
| *72 | Call-Forward Always Set/Activate | Enter a phone number and activate call forwarding to that number. Forwarding will trigger in all situations. | *72 + [forward destination number] |
| *40 | Call-Forward Always Activate | Activate call-forwarding to a previously set number (*72). Forwarding will trigger in all situations. | *40 + [SEND] |
| *73 | Call-Forward Always Deactivate | Deactivate Forward-Always Mode only (*40 & *72). Other modes are unaffected. | *73 + [SEND] |
| *41 | Call-Forward Busy Set/Activate | Enter a phone number and activate call forwarding to that number. Forwarding triggers only when you are on the phone (Busy). | *41 + [forward destination number] + [SEND] |
| *90 | Call-Forward Busy Activate | Activate call-forwarding to a previously set number (*41). Forwarding triggers only when you are on the phone (Busy). | *90 + [SEND] |
| *91 | Call-Forward Busy Deactivate | Deactivate Forward-Busy Mode only (*41 & *90). Other modes are unaffected. | *91 + [SEND] |
| *42 | Call-Forward No-Answer Set/Activate | Enter a phone number and activate call forwarding to that number. Forwarding triggers only when you do not answer (No Answer). | *42 + [forward destination number] + [SEND] |
| *92 | Call-Forward No-Answer Activate | Activate call-forwarding to a previously set number (*42). Forwarding triggers only when you do not answer (No Answer). | *92 + [SEND] |
| *93 | Call-Forward No-Answer Deactivate | Deactivate Forward-No-Answer Mode only (*42 & *92). Other modes are unaffected. | *93 + [SEND] |
Call Recording
| Code | Name | Description | Usage |
|---|---|---|---|
| *81 | Call Recording Start | Start recording a phone call in-progress (other party not aware). | *81 + [SEND] |
| *75 | Call Recording Pause | Pause call recording in-progress. | *75 + [SEND] |
| *76 | Call Recording Resume | Resume a call recording that was paused. | *76 + [SEND] |
| *82 | Call Recording Stop | Stop recording phone call in-progress (or hang up). | *82 + [SEND] |
Feature Codes for VIP Call Center Agents
| Code | Name | Description | Usage |
|---|---|---|---|
| *99 | Directed Call Group Pickup as Agent | Allows an agent of a call group to intercept an incoming call to that group (the interceptor must be an agent of the group). | *99 + [Extension # of ringing group] + [SEND] |
| *50 | Agent Available Once | Agent is available to take one call from their call queue(s). After a call is taken, the agent will not automatically be made available for subsequent calls. | *50 + [SEND] |
| *51 | Agent Available Always | Agent is available to take calls from all call queue(s) of which they are an agent. | *51 + [SEND] |
| *52 | Agent Not Available | Agent can no longer take calls from any their call queue(s). | *52 + [SEND] |
All Feature Codes in Numerical Order
| Code | Name | Description | Usage |
|---|---|---|---|
| 088 | Call Monitoring | Allows a manager to listen to and barge into calls. | 088 + [Extension] + [SEND] |
| *10 + Ext | Send To Voicemail | Send active call to designated extension’s voicemail. | *10 + [Extension] + [SEND] |
| *40 | Activate-Forward | Activate call forwarding (to a previously set destination). | *40 + [SEND] |
| *41 | Set-Forward-Busy | Set/activate call forward when Busy. | *41 + [forward destination number] + [SEND] |
| *42 | Set-Forward-No-Answer | Set/activate call forward when No Answer. | *42 + [forward destination number] + [SEND] |
| *43 | Express Hotdesk Sign In | Sign in Hotdesking with Device Override. | *43 + [SEND] |
| *44 | Express Hotdesk Sign Out | Sign out of Device Hotdesking. | *44 + [SEND] |
| *50 | Agent Available Once | Agent available for one queue call, then returns to not available. | *50 + [SEND] |
| *51 | Agent Available Always | Agent available for all queue calls. | *51 + [SEND] |
| *52 | Agent Not Available | Agent stops receiving queue calls. | *52 + [SEND] |
| *67 | CallerID Block (Enable) | Enable CallerID block (all future calls) or per-call block (by dialing destination after *67). | All future calls: *67 + [SEND] One call only: *67 + [destination phone #] + [SEND] |
| *68 | Disable Caller ID Block | Disable CallerID block so CallerID is sent for future calls. | *68 + [SEND] |
| *69 | Call Return | Call the last person that called you. | *69 + [SEND] |
| *71 | Intercom | Intercom another extension (speaker on target phone, subject to device settings). | *71 + [Extension] + [SEND] |
| *72 | Set-Forward (Always) | Forwards calls to another destination (set/activate Always). | *72 + [forward destination number] |
| *73 | Deactivate Forward | Deactivates call forwarding (Always mode only). | *73 + [SEND] |
| *75 | Pause Recording | Pauses current recording. | *75 + [SEND] |
| *76 | Resume Call Recording | Resumes a paused recording. | *76 + [SEND] |
| *77 | Activate Reject Anonymous | Rejects all calls without CallerID. | *77 + [SEND] |
| *78 | Activate DND | Activates Do Not Disturb. | *78 + [SEND] |
| *79 | Deactivate DND | Deactivates Do Not Disturb. | *79 + [SEND] |
| *80 | Move Call | Moves call to your current device. | *80 + [SEND] |
| *81 | Start Call Recording | Starts recording your current call. | *81 + [SEND] |
| *82 | Stop Recording | Stops recording your current call. | *82 + [SEND] |
| *83 | Enable Hotdesking | Sign into HotDesk extension. | *83 + [SEND] |
| *84 | Disable HotDesking | Sign out of HotDesk extension. | *84 + [SEND] |
| *87 | Deactivate-Reject Anonymous | Stops rejecting all calls without CallerID. | *87 + [SEND] |
| *88 | Call Forward Active | Activates call forwarding (system-specific mapping may vary by configuration). | *88 + [SEND] |
| *89 | Call Forward Active Disable | Deactivates call forwarding (system-specific mapping may vary by configuration). | *89 + [SEND] |
| *90 | Activate Call Forwarding-Busy | Activates Busy forwarding to the previously set Busy destination. | *90 + [SEND] |
| *91 | Deactivate-Forward-Busy | Deactivates Busy forwarding only. | *91 + [SEND] |
| *92 | Activate-Forward-No Answer | Enables forwarding when unanswered. | *92 + [SEND] |
| *93 | Deactivate-Forward-No Answer | Deactivates forwarding when you don’t answer. | *93 + [SEND] |
| *95 | Site Group Pickup | Pick up a call ringing at an extension within a pre-defined group (department). | *95 + [SEND] |
| *96 | Domain Pickup | Pick up a call ringing at an extension that belongs to the same domain. | *96 + [SEND] |
| *98 | Site Pickup | Pick up a call ringing at an extension within a pre-defined site and group (department). | *98 + [SEND] |
| *99 | Call Pickup | Intercept an incoming call to a ringing extension (or group if configured). | *99 + [Extension #] + [SEND] |
Related Information
- How To: Desk Phone - Answer a Call
- How To: Desk Phone - Make a Call
- How To: Desk Phone - Transfer a Call
- How To: Desk Phone - Place Call On Hold
- How To: Desk Phone - Conference Call
- How To: Desk Phone - Park a Call
- Problem: Desk Phone - Call Park is Not Working
- Problem: Desk Phone - Star Codes Aren't Working
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 7, 2026 | Article revamped. |