User Context
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My Away Message isn’t sending an auto-reply.
Procedure
Follow these guidelines:
- Verify an Away Message is currently selected (not “Available”).
- Ask the sender to try with a different message body (if they sent the same message previously, the system may suppress repeats).
- Confirm the inbound message was received in the app.
- If the issue persists, refer to the Escalation Information below.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 13, 2026 | Article revamped |