Prerequisites and Notes

• Domain Naming Restrictions
  • Tango does not support domains containing an underscore ("_").
  • Domains containing a period (".") are supported. Marketplace will automatically convert periods to hyphens ("-") when creating the CSP profile in the Tango Portal.
• SIP Registration
  • SIM/SIP registration is based on the domain’s preferred server as defined in Tango. This is visible in the CSP’s Line Group configuration within the Tango Portal.
• Workflow Assumptions
  • This document assumes the CSP/Partner has:
    • Requested access to the Crexendo Extend application
    • Completed all required contracts
    • Submitted Telecom Tax Exemption Forms
    • Had the EVP Team promote the application in Marketplace to Ready to Publish status

Publishing Crexendo Extend to the CSP Marketplace

1. Log in to the Crexendo Marketplace using one of the following methods:
   1. Log into the CSP portal. There are three different ways to log into the MarketPlace as Super User. 

Reminder: MarketPlace uses SSO and factors in the user's scope they are logged into their NetSapien's portal with (Super User/Office Manager).

Option 1: Log into the MarketPlace manually

• https://marketplace.crexendo.com
• Click Login (top-right) 

 

• Enter CSP Short Name and Submit, page will load Marketplace based on SSO scope

 

 

 

 

 if (sub_scope == "Super User")
{
    var mktplace = '<li><a href="https://marketplace.crexendo.com/csp_short_name" target="_blank" class="header-link">Manage Marketplace</a></li>';
    $('.user-toolbar').prepend(mktplace);

    const existingButton = $('#nav-callhistory');
    if (existingButton) {
        const mktplaceButton =
            '<li id="nav-studio" class="">' +
            '<a href="https://marketplace.crexendo.com/csp_short_name" target="_blank" class="nav-link">' +
            '<div class="nav-button btn"></div>' +
            '<div class="nav-arrow"></div>' +
            '<div class="nav-bg-image" style="background-image: url(https://crexnmsdev2.solint.net/mktplace_logo.png)"></div>' +
            '<span class="nav-text">Marketplace</span>' +
            '</a>' +
            '</li>';

        existingButton.after(mktplaceButton);
    }
}
else if (sub_scope == "Office Manager")
{
    var mktplace = '<li><a href="https://marketplace.crexendo.com/csp_short_name" target="_blank" class="header-link">Marketplace</a></li>';
    $('.user-toolbar').prepend(mktplace);

    const existingButton_OM = $('#nav-callhistory');
    if (existingButton_OM) {
        const mktplaceButton_OM =
            '<li id="nav-studio" class="">' +
            '<a href="https://marketplace.crexendo.com/csp_short_name" target="_blank" class="nav-link">' +
            '<div class="nav-button btn"></div>' +
            '<div class="nav-arrow"></div>' +
            '<div class="nav-bg-image" style="background-image: url(https://crexnmsdev2.solint.net/mktplace_logo.png)"></div>' +
            '<span class="nav-text">Marketplace</span>' +
            '</a>' +
            '</li>';

        existingButton_OM.after(mktplaceButton_OM);
    }
}
 

2. Locate the Crexendo Extend application under Enabled Apps.
3. Confirm the application status is Ready to Publish.

4. Select the Crexendo Extend application.
5. Click Publish, then confirm by clicking Publish again.

Adding Crexendo Extend to a Domain

Option 1: CSP Super User Adds the Domain

Used when Extend is included during customer onboarding or added later via contract updates.

1. Log in to Marketplace:
   • Marketplace icon, or
   • https://marketplace.crexendo.com/<csp_short_name>
2. Under Enabled Apps, select Crexendo Extend.
3. Click Manage Domains.

 

 

4. Click Add, search for, and select the target domain.
5. Select the Roaming Policy Tier to assign:
   • HomeAway tier - will not generate any day passes but will restrict free roaming to Home and HomeAway countries.
   • WorldZone tier - will allow free roaming to home and home away countries and will generate day passes for roaming in WorldZone countries.
   • Unrestricted tier - will allow free roaming to home and home away countries, generate day passes for roaming in WorldZone countries, and incur rate card based roaming in the rest.
   • https://tango-networks.com/country-availability/
6. Click Add, then Submit.

 

 

7. A Success message confirms the request.

Note: 

Please make sure while requesting access to the app, application workflow is enabled. The enabled domain will appear in the Approvals section.

 

 

 

 

 

Option 2: Office Manager Requests Access

An Office Manager may request the app from Marketplace, triggering an approval workflow and notifying the CSP Ops Team.

 

1. Office Manager logs into Marketplace.
2. Selects the Crexendo Extend application.
3. Clicks Request Access. This action:
   1. Sends a notification to the CSP/Partner Ops Team
   2. Places the request in the CSP’s Approvals queue

 

 

Domain Approval and Activation Workflow

1. Navigate to the Approvals tab in Marketplace.
2. Locate the Extend request in Requested status.

3. Open the request and click Promote:
   • Requested → Processing

4. Open the request again and click Promote:
   • Processing → Ready to Activate

• Enter company business information
• Provide Messaging Gateway user credentials with Office Manager scope

Adding Subscribers to Crexendo Extend

1. Log in or masquerade as an Office Manager:
   • https://marketplace.crexendo.com/<csp_short_name>
2. Select the Crexendo Extend application.
3. Click Manage Users.

1. Click Add and search for the user.
2. Select the user and choose the appropriate service tier.

3. Click Add, the Tango Subscriber Form will appear.

Subscriber Configuration Options

• SIM Type: eSIM or Physical SIM
• SIM ICCID: Required for Physical SIMs only

• DID: E.164 format without “+” (e.g., 14805551212) - 
  • Note: if this DID is not provisioned for this user, the activation will fail.
• Voice: On / Off
• Data: On / Off
• Messaging: On / Off (currently unavailable in the UK)
• Mobile Hotspot: On / Off
• WiFi Calling: On / Off (currently unavailable in the US)

1. Click Submit, then Submit again to confirm. The automation will provision the subscriber in the Extend–Tango platform and assign the SIM:
   • eSIM: Automatically selected from available CSP inventory
   • Physical SIM: Must be manually specified.

Upon successful completion, a QR code will be displayed. Share this QR code with the subscriber to activate Extend on their mobile device.

Viewing and Editing Subscribers

1. Log in to Marketplace as an Office Manager.
2. Select Crexendo Extend.
3. Click Manage Users.

• View assigned services and status
• Edit subscriber options
• Retrieve the subscriber’s QR code if it is lost or needs to be reissued
• Regenerate QR code for non-activated eSIMs 
  • Specify ICCID as “REFRESH”
• Assign a new eSIM 
  • Specify ICCID as “NEW”
• Assign a new physical SIM
  • Specify ICCID for the new physical SIM

OnNet Crexendo Extend Caller ID

APN Information - Supported vs Non Compatible Phones

Phone Data APN

• Name: globaldata
• APN: globaldata
• If your service is enabled for MMS messaging, set these additional fields:
  • MMS proxy: 37.18.129.98
  • MMS Port: 8008
  • MMSC: http://mms.mobileuc.global/

Hotspot Data APN

• Name: globalhotspot
• APN: globalhotspot
• APN Type:
  • Android 14+: Set to 'tethering'
  • Prior to Android 14: Set to 'DUN' (Some handsets require full capitalization)

Important Notes:

• These manual configurations are only needed if you are Not using a Compatible Phone
• Supported Phones will automatically configure APN settings when an Extend SIM is installed
• Reboot your phone after adding or changing APN data for the settings to take effect

Where to Find APN Settings:

• iPhone: Settings > Cellular > Select the Extend SIM > Cellular Data
• Android: Settings > Network & internet > SIMs > Select the Extend SIM > Access Point Names

For additional APN reference information, you can visit:

• https://mobileuc.global/welcome?area=US
• https://mobileuc.global/welcome?area=UK