Introduction
Crexendo VIP Voice Studio enables you to create professional welcome greetings, auto-attendant, IVR (Interactive Voice Response), and call menu recordings, and mix them with license-free music ready to play to queuing and holding callers. This guide provides the steps to accessing and using Voice AI Studio.
- To access Voice AI Studio, first sign into your Crexendo VIP Portal as an administrator and click on Voice AI Studios listed on the top of the webpage.
- Select “Start” and enter your company’s website URL for Voice AI Studios to fill out the information for your company. You can either enter in your company’s URL and the information will be pulled for you automatically or you can enter in the information manually.
- Select “Accept Answers” to confirm your information.
- Voice AI Studio will make a recommendation on the voice to use. You can play a preview or select “Change Voice” to access a variety of other voice options. When you have made your choice, select “Accept Voice.”
- Select “Next” to proceed to Telephony Messages.
- Select how many menu options you want to offer in your auto attendant from the drop-down menu. In the blanks provided, enter the options such as Sales, Customer Service, Technical Support, etc.
When satisfied, select “Generate New Messages” and several options will be provided for you to select from, or you can write your own.
- Preview the message by selecting the play button. Once you are satisfied with your Auto Attendant message, select the plus button to give the message a name and select “Create.” Select the Download option to download the file to your device.
- You can explore, edit, and download a variety of other messages below including welcome messages, closed messages, holiday messages, and more.
- Select “Next” at the bottom of the screen to proceed.
- Select your hold music by selecting “Change Music” on the right side of the screen. You can preview and choose from a variety of different styles. Once you have made your selection, click “Select” next to the option which will turn blue and click the X at the top right corner of the box.
- To include a message or messages to be played while a caller is on hold, select the pre-populated message toggles to use them or select the edit option to personalize it further for your company’s needs.
At the bottom of the screen, select how many SECONDS you would like to wait before the message plays and how many SECONDS to wait before the message or another message is played. Select “Download” to download the file to your device if desired or select “Upload” to add the file to your Music On Hold section of the portal.
If you select “Upload,” you will get a confirmation message, and it may take up to 20 minutes for your new compilation to appear in the Music On Hold section.
- Select “Next” to move on to Other Messages if desired.
- This section is for any miscellaneous messages that you may still need for your domain. Enter the message in the blank and edit it according to your needs. Once complete, you can preview the message and upload it to Music On Hold or download it to your device.
To access any previously created messages, access the Messages or OnHold & Queue options in the navigation pane.
