Symptoms
- How to archive conversation
-
How to delete a conversation
Procedure
Archiving inactive conversations helps maintain the best performance and user experience. When a conversation is archived, its message history is retained but hidden from the active list.
NOTE: There is not currently a way to view all archived conversations. However, archived conversations will appear in search results.
Archive Conversations in Bulk
- Select the checkbox next to each conversation you want to archive.
TIP: You can use the top checkbox to toggle selecting all conversations in the list.
- Click the Archive button at the top-right of the conversation list.
Archive an Individual Conversation
- Open the conversation.
- Select the Action dropdown.
- Choose Archive.
Deleting an Individual Conversation
NOTE: Some users and account types may have the delete option disabled by an administrator.
IMPORTANT: Deleting removes all messages in the conversation and is NOT reversible.
- Open the conversation.
- Select the Action dropdown.
- Choose Delete.
- Confirm deletion when prompted.
Related Information
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 14, 2026 | Article revamped |