How To: CAIRO - Manage Existing AI Receptionists

Written By Jexter Reyes (Administrator)

Updated at April 24th, 2026

Objective

The CAIRO AI Receptionist is a customizable virtual assistant that answers calls, shares information, routes callers, and can schedule appointments using natural conversation.

You can create multiple AI Receptionists for different needs (e.g., reception, support, sales, billing) and customize each one with your business information, voice preferences, and call routing rules. It helps improve call handling, reduce wait times, and provide a consistent caller experience.
 

Symptoms

  • I need to configure my CAIRO
     

Procedure

All created AI Receptionists appear on the Cairo AI dashboard.

From here, you can:

  • Edit configuration 
  • Update business information 
  • Add or modify knowledge that Cairo pulls from
  • Change routing 
  • View analytics and usage 
  • Deactivate or delete a receptionist 
     

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

 

Change Log

Date Description
Apr 17, 2026 Article revamped