Calling & Routing Issues

Calls not routing, night mode stuck, or voicemail not arriving.

• Error: Your call is now being forwarded Objective Some users do not like the default message "your call is now being forw
• Problem: Calls Aren't Routing to After-Hours when Night Mode is On Night mode is on but calls aren't going to after-hours routing: how to fix it.
• Problem: Calls Not Routing to the Group Voicemail Calls aren't reaching the group voicemail box: check the call flow and mailbox setup.
• Problem: Cannot Get Out of Night Mode Night mode stays on: how to turn it off from Inventory and get normal call routing back.
• Problem: Night Mode Button not Showing on Phone The night mode key is missing from your phone: how to add it back.
• Problem: User Extension Overlaps with a System Feature An extension conflicts with a system feature code: how to resolve it.
• Problem: Voicemails Not Notifying the Inbox or Email Voicemail alerts going to the wrong inbox or email: what to recheck.