Troubleshoot a Problem
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- Problem: AI Receptionist - Can't Log In to Marketplace User Context I can’t log in to the Marketplace authentication fails Procedure V Apps & Services Issues
- Problem: AI Receptionist - Enabled Domain, but I don’t See the AI Receptionist User User Context enabled the domain I don’t see the AI Receptionist user or ConfigUI Apps & Services Issues
- Problem: AI Receptionist - Redundancy Objective For added reliability, configure an alternate call flow to handle calls Apps & Services Issues
- Problem: AI Receptionist - Troubleshooting Objective The CAIRO AI Receptionist is a customizable virtual assistant that answ Apps & Services Issues
- Problem: Mobile App - Cannot See the Shared Mailbox A shared voicemail box isn't showing in the mobile app: how to fix the subscription. Apps & Services Issues
- Problem: Mobile App - Push Notification Sent but Device Not Ringing Calls send a push notification but the phone doesn't ring: troubleshooting steps. Apps & Services Issues
- Problem: Office Manager Can't See CAIRO Tile The AI Receptionist tile is missing from the portal: what to check. Apps & Services Issues
- Problem: Web Phone - Won't Connect or Register Fix a web phone that won’t register or connect, starting with the most common cause: a blocked port 9002. Apps & Services Issues
- Problem: Desk Phone - Choppy Audio Troubleshooting User Context person on the other end is cutting in and out I can only hear every Call Quality & Audio
- Error: Your call is now being forwarded Objective Some users do not like the default message "your call is now being forw Calling & Routing Issues
- Problem: Calls Aren't Routing to After-Hours when Night Mode is On Night mode is on but calls aren't going to after-hours routing: how to fix it. Calling & Routing Issues
- Problem: Calls Not Routing to the Group Voicemail Calls aren't reaching the group voicemail box: check the call flow and mailbox setup. Calling & Routing Issues
- Problem: Cannot Get Out of Night Mode Night mode stays on: how to turn it off from Inventory and get normal call routing back. Calling & Routing Issues
- Problem: Night Mode Button not Showing on Phone The night mode key is missing from your phone: how to add it back. Calling & Routing Issues
- Problem: User Extension Overlaps with a System Feature An extension conflicts with a system feature code: how to resolve it. Calling & Routing Issues
- Problem: Voicemails Not Notifying the Inbox or Email Voicemail alerts going to the wrong inbox or email: what to recheck. Calling & Routing Issues
- Error: Business Marketing Messaging - Campaign cancelled Objective After you send a campaign, Business Marketing Messaging displays status Messaging Issues
- Error: Business Marketing Messaging - Messages rejected Objective After you send a campaign, Business Marketing Messaging displays status Messaging Issues
- Error: Business Marketing Messaging - Sending limit reached Objective After you send a campaign, Business Marketing Messaging displays status Messaging Issues
- Error: Business Marketing Messaging - Your account has insufficient funds Objective After you send a campaign, Business Marketing Messaging displays status Messaging Issues
- Problem: Business Marketing Messaging - Automation Issue Troubleshooting User Context My automation isn’t triggering My automation triggers too often (fal Messaging Issues
- Problem: Business Marketing Messaging - Can't Find Quick Message Icon User Context Where is the Quick Message icon in MessageMedia Eligibility This a Messaging Issues
- Problem: Business Marketing Messaging - Cannot Receive MMS Replies Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you sen Messaging Issues
- Problem: Business Marketing Messaging - Cannot Send MMS using Phone Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you sen Messaging Issues
- Problem: Business Marketing Messaging - Contacts Imported but not on the Right List User Context Contacts imported but not in the right list Procedure Verify that Messaging Issues
- Problem: Business Marketing Messaging - Contacts Unsubscribed after Import User Context Contacts are still unsubscribed after import Procedure Reimporting Messaging Issues
- Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown User Context Custom field missing from mapping dropdown Procedure Use + Add cus Messaging Issues
- Problem: Business Marketing Messaging - Import fails User Context Import fails contacts show as invalid Procedure Confirm file type Messaging Issues
- Problem: Business Marketing Messaging - Message is Longer than Expected User Context Message is longer than expected My message uses multiple credits E Messaging Issues
- Problem: Business Marketing Messaging - Missing Contacts User Context I am missing contacts I am missing lists I am missing segments El Messaging Issues
- Problem: Business Marketing Messaging - No Attach message (MMS) Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you sen Messaging Issues
- Problem: Business Marketing Messaging - Send Now Button is Disabled User Context Where is the Send Now button in MessageMedia Send now button is disa Messaging Issues
- Problem: Group Messaging - Away Message Troubleshooting Fix away messages that aren't sending or are sending too often. Messaging Issues
- Problem: Group Messaging - Away Messaging Isn't Sending Auto Reply Your away message isn't auto-replying: settings and steps to check. Messaging Issues
- Problem: Group Messaging - Blast Taking Longer to Deliver Why large blasts take time to send, and what to check if one is stuck. Messaging Issues
- Problem: Group Messaging - Can't Edit or Delete a Reminder Why a reminder can't be changed or removed, and what you can do instead. Messaging Issues
- Problem: Group Messaging - Consent Message Status is Not Visible The consent status isn't showing for a contact: what it means and how to fix it. Messaging Issues
- Problem: Group Messaging - Contacts Opting-out after Starting Campaign Many contacts opting out after a campaign: tone, frequency, and consent tips. Messaging Issues
- Problem: Group Messaging - Future Drips Stopped Sending Why later drip messages stopped, usually because the contact replied. Messaging Issues
- Problem: Group Messaging - Message History Exports Troubleshooting Exports keep failing: check the date range and size limits. Messaging Issues
- Problem: Group Messaging - MMS Delivery Issues Picture messages aren't delivering: file size, format, and carrier checks. Messaging Issues
- Problem: Group Messaging - No Reminder on Calendar A scheduled reminder isn't showing on the calendar: what to check. Messaging Issues
- Problem: Group Messaging - Reminder Sent at Wrong Time A reminder went out at the wrong time: check the time zone and schedule. Messaging Issues
- Problem: SMS/MMS will Not Send Texts won't send or arrive: registration, number, and setting checks. Messaging Issues
- FAQs: Why Do I Need to Dial 10 Digits? 10 Digit Dialing Network & Firewall
- Overview: Firewall Guide and Requirements The firewall rules, ports, and settings your network needs for clear, reliable Crexendo calls. Network & Firewall
- Reply Cloud: Network Readiness Assessment When migrating a phone system to the cloud, the largest point of failure becomes Network & Firewall
- Error: Polycom - Application not present User Context BootROM Error Could not contact boot server, will use existing confi Phone & Device Issues
- Problem: Desk Phone - Call Park is Not Working User Context call park is not working Procedure Confirm you are dialing the cor Phone & Device Issues
- Problem: Desk Phone - Group Voicemail Key Not Showing User Context The Group Voicemail key doesn’t appear on the phone Procedure Conf Phone & Device Issues
- Problem: Desk Phone - Star Codes Aren't Working User Context Star codes are not working Procedure Some star codes require permi Phone & Device Issues
- Troubleshooter: Yealink/Poly - Provisioning Objective Meant to serve as an end-to-end guide for provisioning Yealink and Poly Phone & Device Issues
- How To: Block SPAM and Robocalls Introduction: In the Call History section of the VIP Portal, administrators can b Spam & Robocalls
- How To: Remove a Number from Spam and Robocall Lists Steps to get a legitimate number removed from Hiya, TNS, First Orion, and other spam-flagging databases. Spam & Robocalls
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