Messaging Issues
Texts, campaigns, or contacts not behaving as expected.
I want to…
- Error: Business Marketing Messaging - Campaign cancelled Objective After you send a campaign, Business Marketing Messaging displays status
- Error: Business Marketing Messaging - Messages rejected Objective After you send a campaign, Business Marketing Messaging displays status
- Error: Business Marketing Messaging - Sending limit reached Objective After you send a campaign, Business Marketing Messaging displays status
- Error: Business Marketing Messaging - Your account has insufficient funds Objective After you send a campaign, Business Marketing Messaging displays status
- Problem: Business Marketing Messaging - Automation Issue Troubleshooting User Context My automation isn’t triggering My automation triggers too often (fal
- Problem: Business Marketing Messaging - Can't Find Quick Message Icon User Context Where is the Quick Message icon in MessageMedia Eligibility This a
- Problem: Business Marketing Messaging - Cannot Receive MMS Replies Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you sen
- Problem: Business Marketing Messaging - Cannot Send MMS using Phone Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you sen
- Problem: Business Marketing Messaging - Contacts Imported but not on the Right List User Context Contacts imported but not in the right list Procedure Verify that
- Problem: Business Marketing Messaging - Contacts Unsubscribed after Import User Context Contacts are still unsubscribed after import Procedure Reimporting
- Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown User Context Custom field missing from mapping dropdown Procedure Use + Add cus
- Problem: Business Marketing Messaging - Import fails User Context Import fails contacts show as invalid Procedure Confirm file type
- Problem: Business Marketing Messaging - Message is Longer than Expected User Context Message is longer than expected My message uses multiple credits E
- Problem: Business Marketing Messaging - Missing Contacts User Context I am missing contacts I am missing lists I am missing segments El
- Problem: Business Marketing Messaging - No Attach message (MMS) Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you sen
- Problem: Business Marketing Messaging - Send Now Button is Disabled User Context Where is the Send Now button in MessageMedia Send now button is disa
- Problem: Group Messaging - Away Message Troubleshooting Fix away messages that aren't sending or are sending too often.
- Problem: Group Messaging - Away Messaging Isn't Sending Auto Reply Your away message isn't auto-replying: settings and steps to check.
- Problem: Group Messaging - Blast Taking Longer to Deliver Why large blasts take time to send, and what to check if one is stuck.
- Problem: Group Messaging - Can't Edit or Delete a Reminder Why a reminder can't be changed or removed, and what you can do instead.
- Problem: Group Messaging - Consent Message Status is Not Visible The consent status isn't showing for a contact: what it means and how to fix it.
- Problem: Group Messaging - Contacts Opting-out after Starting Campaign Many contacts opting out after a campaign: tone, frequency, and consent tips.
- Problem: Group Messaging - Future Drips Stopped Sending Why later drip messages stopped, usually because the contact replied.
- Problem: Group Messaging - Message History Exports Troubleshooting Exports keep failing: check the date range and size limits.
- Problem: Group Messaging - MMS Delivery Issues Picture messages aren't delivering: file size, format, and carrier checks.
- Problem: Group Messaging - No Reminder on Calendar A scheduled reminder isn't showing on the calendar: what to check.
- Problem: Group Messaging - Reminder Sent at Wrong Time A reminder went out at the wrong time: check the time zone and schedule.
- Problem: SMS/MMS will Not Send Texts won't send or arrive: registration, number, and setting checks.
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