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This feature will allow customers to sign in to hotdesking devices and see the line keys update with their current...
February 26th, 2025 1147 views 0 likes
These are common extensions that are restricted from use due to Federal or State services needing to be dialed from...
March 3rd, 2025 844 views 0 likes
This article covers all the retention policies for Call Recording and CDR records. This data can also be exported to...
June 2nd, 2025 850 views 0 likes
Introduction: The Users section of the VIP Portal for Managers gives you the ability to manage your users in one...
July 16th, 2025 1889 views 0 likes
How to Create a Ring Group Ring Groups can be created to call specific extensions at the same time. This...
July 28th, 2025 602 views 0 likes
For a video demonstration, go to: https://www.youtube.com/watch?v=YJ7DjUW3pAU&list=PLXADOltuavV9jC_HL7NiOiBoKA9VZIBxm&index=9 To add a shared contact that will be shared in all user’s...
July 28th, 2025 561 views 0 likes
Introduction Conference Bridges are a great way of meeting via telephone. This guide contains all the information necessary to operate...
July 28th, 2025 850 views 0 likes
Introduction Auto Attendants (AA) act as a main menu for callers. The menu can be the first step in your...
July 28th, 2025 1610 views 0 likes
Introduction Call Queues can be used to route calls to specific groups of users in your domain. The queue places...
July 31st, 2025 1852 views 0 likes
Introduction Time Frames are set periods of time that you want your phone system to follow. This could include scenarios...
August 4th, 2025 1117 views 0 likes
Introduction Crexendo VIP Portal allows you to add customized hold music and messages to your call queues for your customers. ...
August 13th, 2025 1051 views 0 likes
Introduction The Inventory section of your Crexendo Portal provides the Office Manager an organized list of your domain’s direct dial...
August 25th, 2025 1131 views 0 likes
Introduction The Call History section of the VIP Portal shows any calls to and from the domain or to and...
September 3rd, 2025 625 views 0 likes
Introduction: In the Call History section of the VIP Portal, administrators can block calls coming to the domain. In the...
September 3rd, 2025 535 views 0 likes
Introduction Crexendo VIP Voice Studio enables you to create professional welcome greetings, auto-attendant, IVR (Interactive Voice Response), and call menu...
September 5th, 2025 587 views 0 likes
Introduction Call Center for Supervisors gives a call queue supervisor the ability to access Call Center for queue analytics, the...
September 8th, 2025 702 views 0 likes
Introduction VIP Analytics is a tool designed for Office Managers and Call Center Supervisors to keep your team up to...
September 8th, 2025 912 views 0 likes
Introduction VIP Call Center gives you the ability to gather data on queues and agents in your Crexendo VIP environment....
September 8th, 2025 729 views 0 likes
Introduction The VIP Portal provides the option to record calls that occur in your domain. These recordings can be used...
September 9th, 2025 1380 views 0 likes
Introduction This guide contains the procedures to use the faxing features on the VIP Platform for both inbound and outbound...
September 11th, 2025 1509 views 0 likes
Introduction This guide illustrates how to use SNAPbuilder to change the feature and line buttons on your Crexendo desk phone. ...
September 11th, 2025 1050 views 1 likes
Introduction This document contains a brief overview of the VIP SMS or text messaging capabilities in your VIP Crexendo environment. ...
October 27th, 2025 1107 views 0 likes
Introduction The Crexendo VIP HD Platform delivers rich High-Definition video meetings for one-on-one sessions, team meetings, and webinars for up...
October 28th, 2025 429 views 0 likes
Introduction The Attendant Console is a valuable tool if you regularly transfer calls within your business. This guide contains a...
October 29th, 2025 508 views 0 likes
Introduction In the Crexendo VIP platform, each user has a “User Scope” or user license that dictates which Crexendo features...
October 31st, 2025 992 views 0 likes
Introduction Microsoft Teams can be utilized to make and receive calls on a personal computer or by using the Microsoft...
October 31st, 2025 528 views 0 likes
Overview This guide provides step-by-step instructions for customers to configure their CAIRO AI Receptionist. CAIRO AI Assistant (AI Receptionist) is...
December 16th, 2025 1293 views 0 likes
Objective This procedure defines the required steps for removing legitimate telephone numbers from robocall analytics systems and spam-blocking databases. It...
December 18th, 2025 543 views 0 likes
Who is this Guide For? All Users (with access to Crexendo VIP Portal for Managers and SNAP Builder.) Goal Create...
December 29th, 2025 480 views 0 likes
Overview Adding contacts makes it easier to send messages and track replies—messages in the Inbox can display the contact’s name...
December 31st, 2025 365 views 0 likes
Who is this Guide For? Admins / Marketing users who manage Contacts and Lists in Business Marketing Messaging Prerequisites Access...
December 31st, 2025 384 views 0 likes
Who is this Guide For? All Users sending SMS from the MessageMedia web platform Prerequisites You can sign in to...
December 31st, 2025 400 views 0 likes
Who is this Guide For? All Users who need to send images, PDFs, or contact cards via MMS Prerequisites Access...
January 5th, 2026 373 views 0 likes
Understanding Automation Conditions Who is this Guide For? All users with access to Crexendo Business Marketing Messaging Prerequisites Access to...
January 14th, 2026 333 views 0 likes
Internal Policy Summary Applies to: Engineering, NOC, Security, Regulatory SLA: ITG requests must be responded to within 24 hours...
December 29th, 2025 240 views 0 likes
Who is this for? All Users Purpose Provide a reference list of countries where Crexendo can provide numbers and...
January 26th, 2026 333 views 0 likes