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This feature will allow customers to sign in to hotdesking devices and see the line keys update with their current...
February 26th, 2025 654 views 0 likes
Introduction: This guide provides the steps for a Reseller to change a customer's Time Frames such as Business Hours, Holidays,...
October 15th, 2025 222 views 0 likes
Introduction: This guide provides the steps for a Reseller to access a customer's Voice AI Studio Steps: Login to...
October 15th, 2025 198 views 0 likes
If you would like to add the option to dial another extension or return to an operator or auto attendant...
March 3rd, 2025 596 views 0 likes
Introduction VIP Mobile is a mobile app that you log into using your iPhone or Android device, and functions as...
September 12th, 2025 446 views 0 likes
Introduction The VIP Web Phone allows the user to utilize their computer as a “soft phone” to make and receive...
October 24th, 2025 242 views 0 likes
Introduction Accessing your voicemail and voicemail settings can be done from several areas including your desk phone, mobile app, web...
October 29th, 2025 240 views 0 likes
Introduction If you are using a desk phone with your Crexendo environment, you have several features and functions at your...
November 6th, 2025 354 views 0 likes
Introduction The VIP Portal for Users is a web-based tool that is available to be used to access your own...
November 6th, 2025 178 views 0 likes
Introduction This guide illustrates how to use SNAPbuilder to change the feature and line buttons on your Crexendo desk phone. ...
November 6th, 2025 213 views 0 likes
Introduction This guide contains the procedures to use the faxing features on the VIP Platform for both inbound and outbound...
November 6th, 2025 430 views 0 likes
Introduction: The Users section of the VIP Portal for Managers gives you the ability to manage your users in one...
July 16th, 2025 723 views 0 likes
How to Create a Ring Group Ring Groups can be created to call specific extensions at the same time. This...
July 28th, 2025 284 views 0 likes
For a video demonstration, go to: https://www.youtube.com/watch?v=YJ7DjUW3pAU&list=PLXADOltuavV9jC_HL7NiOiBoKA9VZIBxm&index=9 To add a shared contact that will be shared in all user’s...
July 28th, 2025 279 views 0 likes
Introduction Conference Bridges are a great way of meeting via telephone. This guide contains all the information necessary to operate...
July 28th, 2025 391 views 0 likes
Introduction Auto Attendants (AA) act as a main menu for callers. The menu can be the first step in your...
July 28th, 2025 398 views 0 likes
Introduction Call Queues can be used to route calls to specific groups of users in your domain. The queue places...
July 31st, 2025 502 views 0 likes
Introduction Time Frames are set periods of time that you want your phone system to follow. This could include scenarios...
August 4th, 2025 329 views 0 likes
Introduction Crexendo VIP Portal allows you to add customized hold music and messages to your call queues for your customers. ...
August 13th, 2025 421 views 0 likes
Introduction The Inventory section of your Crexendo Portal provides the Office Manager an organized list of your domain’s direct dial...
August 25th, 2025 272 views 0 likes
Introduction The Call History section of the VIP Portal shows any calls to and from the domain or to and...
September 3rd, 2025 261 views 0 likes
Introduction: In the Call History section of the VIP Portal, administrators can block calls coming to the domain. In the...
September 3rd, 2025 209 views 0 likes
Introduction Crexendo VIP Voice Studio enables you to create professional welcome greetings, auto-attendant, IVR (Interactive Voice Response), and call menu...
September 5th, 2025 238 views 0 likes
Introduction Call Center for Supervisors gives a call queue supervisor the ability to access Call Center for queue analytics, the...
September 8th, 2025 280 views 0 likes
Introduction VIP Analytics is a tool designed for Office Managers and Call Center Supervisors to keep your team up to...
September 8th, 2025 379 views 0 likes
Introduction VIP Call Center gives you the ability to gather data on queues and agents in your Crexendo VIP environment....
September 8th, 2025 218 views 0 likes
Introduction The VIP Portal provides the option to record calls that occur in your domain. These recordings can be used...
September 9th, 2025 461 views 0 likes
September 11th, 2025 475 views 0 likes
September 11th, 2025 425 views 0 likes
Introduction This document contains a brief overview of the VIP SMS or text messaging capabilities in your VIP Crexendo environment. ...
October 27th, 2025 319 views 0 likes
Introduction The Crexendo VIP HD Platform delivers rich High-Definition video meetings for one-on-one sessions, team meetings, and webinars for up...
October 28th, 2025 176 views 0 likes
Introduction The Attendant Console is a valuable tool if you regularly transfer calls within your business. This guide contains a...
October 29th, 2025 156 views 0 likes
Introduction In the Crexendo VIP platform, each user has a “User Scope” or user license that dictates which Crexendo features...
October 31st, 2025 177 views 0 likes
Introduction Microsoft Teams can be utilized to make and receive calls on a personal computer or by using the Microsoft...
October 31st, 2025 174 views 0 likes
Introduction The Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients...
December 11th, 2025 156 views 0 likes
Overview This guide provides step-by-step instructions for customers to configure their CAIRO AI Receptionist. CAIRO AI Assistant (AI Receptionist) is...
December 16th, 2025 233 views 0 likes
Objective This procedure defines the required steps for removing legitimate telephone numbers from robocall analytics systems and spam-blocking databases. It...
December 18th, 2025 75 views 0 likes
Overview Adding contacts makes it easier to send messages and track replies—messages in the Inbox can display the contact’s name...
December 31st, 2025 82 views 0 likes
Who is this Guide For? Admins / Marketing users who manage Contacts and Lists in Business Marketing Messaging Prerequisites Access...
December 31st, 2025 72 views 0 likes
Who is this Guide For? All Users sending SMS from the MessageMedia web platform Prerequisites You can sign in to...
December 31st, 2025 80 views 0 likes
Who is this Guide For? Admins / Marketing users who send bulk SMS campaigns Users with access to the Business...
January 5th, 2026 58 views 0 likes
Who is this Guide For? All Users who need to send images, PDFs, or contact cards via MMS Prerequisites Access...
January 5th, 2026 53 views 0 likes
Who is this Guide For? All Users What You’ll Learn How to navigate the Conversations page How to start, archive,...
January 9th, 2026 44 views 0 likes
Who is this Guide For? All Users (Contacts access required) Supervisors/Admins (Bulk actions like Delete All Contacts, if enabled) What...
January 9th, 2026 47 views 0 likes
Who is this Guide For? Crexendo customers using VIP Group Messaging All Users with access to VIP Group Messaging What...
January 12th, 2026 37 views 0 likes
Who is this Guide For? All Users with access to Crexendo VIP Group Messaging Blasts Users who need to segment...
January 12th, 2026 33 views 0 likes
Who is this Guide For? All Users with access to Crexendo messaging Users who want faster replies, away messages,...
January 12th, 2026 32 views 0 likes
Who is this Guide For? All Users with access to Crexendo VIP Group messaging campaigns Users who want to...
Who is this Guide For? All Users with access to Crexendo VIP Group Messaging Users sending marketing messages, staff...
January 12th, 2026 42 views 0 likes
Who is this Guide For? All Users with access to Crexendo VIP Group Messaging Users who want to schedule 1:1...
Who is this Guide For? All Users using Crexendo Business Marketing Messaging features that include Automations Teams who want...
January 13th, 2026 34 views 0 likes
Overview A Group (Shared) Voicemail Box is a dedicated voicemail “mailbox” that multiple users can monitor. This guide shows...
January 21st, 2026 107 views 0 likes